As a Veterinary Consultant (DVM), you'll provide phone consultations and diagnostic support to IDEXX customers, helping them make the most of our reference lab and point-of-care test results. This is a fully remote, full-time role with Monday through Friday shifts and occasional Saturdays.
The Medical Consulting Team within our Companion Animal Group (CAG) manages customer consultations for IDEXX reference lab and point-of-care testing, making sure veterinarians get clear, timely guidance they can act on.
In this role:- You'll provide high-quality phone consultations about diagnostic testing, including the clinical value of each test, how to interpret reference lab and point-of-care results, and recommended next steps for diagnosis and case management.
- You'll know the tests offered by our Reference Laboratories, VetLab, and Rapid Assay, including specimen requirements, clinical utility, and how to interpret IDEXX-exclusive tests such as SDMA, proBNP, Lyme Quant C6, and Spec cPL/fPL.
- You'll understand the technology behind our point-of-care tests, such as SNAP and VetLab products, and handle specimen handling and sample interference questions.
- When customers raise questions, concerns, or discrepancies about lab or point-of-care results, you'll be the one who works through them with care.
- You'll support CAG customer support, sales, and technical support teams through training and regular meetings, and you'll take part in IDEXX educational and organizational meetings as they come up.
- Your day-to-day will include logging all consultation details in our Customer Relationship Management (CRM) system.
Why this role matters:- Every consultation you take helps a veterinarian make a confident decision for a patient, and that ripples out to pets, people, and livestock. This role puts your clinical experience to work across our entire customer base, and it's a chance to shape how our diagnostic tools are understood and used in practice.
- What you need to succeed:
- DVM or equivalent is required.
- Typically, 5+ years of experience in clinical practice.
- Ability to build an in-depth understanding of diagnostic test technology, including technical specifications and medical application.
- Excellent verbal and written communication skills, along with strong interpersonal skills and a service-oriented attitude.
- Strong organizational skills, including time management, multitasking, and coordinating with others.
- High self-motivation and the ability to work with minimal supervision.
- Familiarity with current topics and issues in clinical veterinary medicine.
- Computer skills, or the willingness to learn the required systems.
- A dedicated, quiet office space and high-speed internet with minimum speeds of 60 Mb/s download and 10 Mb/s upload, with hardwire access.
- Preferred: previous experience with or knowledge of IDEXX products and services.
What you can expect from us:- Starting salary: $110000 -$115000 / year
- Opportunity for annual cash bonus
- Health / Dental / Vision benefits starting day one
- 5% matching 401k and employee stock purchase plan
- Paid time off and continuing education allowance
- Licensure and professional dues support
- Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching, and much more!
- This is a full-time, fully remote role (5 days, 40 hours per week). Consultation shifts run Monday through Friday, 8 am to 9 pm EST, with occasional Saturday shifts (about one per month) and a rotating day off during the week when you work a Saturday.
- Onboarding is virtual, with possible travel to Westbrook, ME for in-person training events.
#LI-LAB
