As an Enterprise Customer Success Manager, you'll play a critical role in driving long-term success for Nasdaq Verafin's enterprise financial institution clients. You'll serve as a trusted partner to senior stakeholders, helping customers maximize the value of our cloud-based financial crime management solutions.
You'll thrive in this position if you're relationship-driven, strategic, and passionate about delivering outstanding client experiences in a fast-paced, high-impact environment.
Key Responsibilities
- Build and maintain trusted relationships with C-suite executives, key decision-makers, and leadership contacts at enterprise financial institutions.
- Define and execute Customer Success strategies that drive product adoption, retention, and growth across your portfolio.
- Collaborate cross-functionally with Product Management, Sales, and Leadership to align on customer needs and deliver measurable outcomes.
- Develop a deep understanding of the Verafin product suite, translating customer needs into tailored solutions and optimization opportunities.
- Lead structured client meetings — setting agendas, documenting outcomes, and ensuring accountability for commitments.
Required Qualifications
- Bachelor's degree in business, finance, or a related field, or equivalent practical experience.
- 3+ years of experience in customer success, account management, or a related client-facing role.
- Proven ability to build and sustain relationships with senior stakeholders, including C-suite executives, across complex organizations.
- Strong communicator with the ability to manage competing priorities, navigate conflict, and deliver difficult messages professionally.
- Critical thinker with experience influencing internal and external partners to drive alignment and results.
Preferred Qualifications
- Experience in fintech, financial services, or a regulated industry.
- Background in Tier 1 or enterprise account management.
- Familiarity with cloud-based SaaS platforms and financial crime management solutions.
This position can be located in St. John's or Toronto, and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
This posting is for an existing vacancy within Nasdaq.
