Experience with enterprise VDI platforms like VMware Horizon or Citrix preferred.
Responsibilities
Perform daily operations and maintenance for VDI/cloud environments, monitoring system health and performance.
Troubleshoot incidents across VDI, virtual machines, and applications using logs and performance data.
Provision and manage virtual machines and user profiles, ensuring optimal desktop pool performance.
Execute patching and configuration changes following change management protocols.
Support incident and problem management processes, fulfilling service requests as needed.
Maintain documentation and operational guides, recording incidents and changes.
Collaborate with various technical teams to support security compliance and vulnerability remediation.
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off and 11 paid federal holidays
Full Job Description
Location: Fort Meade, MD (on-site) • Clearance: Active TS/SCI • Type: Full-time • Salary: $165,000-$175,000
About the role
The role: As a VDI / Cloud Operations & Maintenance Engineer, you'll keep mission users at a DoD/DoW customer site connected to the virtual desktops and cloud services they depend on every day. You'll monitor system health, troubleshoot across the VDI stack, perform routine maintenance and provisioning, and support security compliance, working closely with network, cybersecurity, storage, and service desk teams.
This position is on-site at Fort Meade, MD, with occasional travel (up to 25%) to other customer sites, and requires an active TS/SCI clearance.
Minimum Requirements
Experience: 7+ years of systems administration experience, including 4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure
Education: Bachelor's degree in a related field (or equivalent experience)
Certifications:
Required: Security +
Required: Azure Administrator Associate
Desired: VCP or Citrix Certified Associate/Professional
Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking
Experience troubleshooting virtual machines, applications, connectivity, authentication, and performance issues
Familiarity with cloud infrastructure services, including compute, storage, networking, identity, and monitoring
Experience supporting vulnerability remediation and security compliance activities
Core Responsibilities
Perform daily O&M for the existing VDI/cloud environment, monitoring availability, performance, capacity, and health, and responding to alerts.
Troubleshoot and resolve incidents across VDI, virtual machines, operating systems, applications, authentication, networking, and storage, using logs, events, and performance data to find root causes.
Provision, modify, and decommission virtual machines and resources, and support desktop pools, user assignments, profiles, policies, images, and applications.
Perform patching, configuration changes, and software updates under approved change management procedures, followed by post-maintenance validation and testing.
Support incident management, problem management, and service request fulfillment.
Maintain documentation, SOPs, configuration records, and operational guides, and record incidents, fixes, and changes.
Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams, and support vulnerability remediation and security compliance.
Recommend improvements for recurring issues and provide technical assistance and knowledge transfer to other support staff.
Qualifications
7+ years of system administration experience with 4+ years of experience supporting enterprise VDI, virtualization, cloud operations, systems administration, or related infrastructure.
Experience with one or more enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent.
