Description The Vaccine Account Manager (VAM) will serve as the strategic account lead for designated Integrated Delivery Networks (IDNs) across the Great Plains Region while also functioning as a player-coach, providing leadership, coaching, and development support to a team of three Vaccine Representatives. Reporting directly to the National Program Director (NPD), the Vaccine Account Manager will be accountable for driving vaccine sales performance, strengthening customer partnerships, executing account-specific strategies, and ensuring excellence in field execution.
The VAM will work collaboratively with internal stakeholders, client leadership, and field sales teams to develop and implement customer-centric business plans that advance brand objectives and improve vaccine adoption within key health system accounts. This role requires strong account management expertise, leadership capabilities, strategic thinking, and an ability to navigate complex healthcare systems while maintaining the highest standards of compliance and professionalism.
The Vaccine Account Manager will adhere to all industry regulations, company policies, and client requirements.
Key Job Responsibilities (Duties may include, but are not limited to, the following)- Serve as the primary strategic lead for assigned IDNs and health system accounts within the Great Plains Region.
- Develop and execute account business plans that drive vaccine utilization, customer engagement, and achievement of sales objectives.
- Build and maintain strong relationships with key stakeholders across assigned IDNs, including executive leadership, population health teams, pharmacy leadership, physicians, and other decision makers.
- Identify and address customer needs, barriers, and opportunities to improve vaccine access, adoption, and implementation across health systems.
- Achieve or exceed territory and account performance objectives through effective account management, business planning, and sales execution.
- Lead cross-functional collaboration with market access, medical, client leadership, and commercial teams to deliver customer-focused solutions.
- Monitor account performance, market dynamics, competitive activity, and healthcare trends to identify growth opportunities and risks.
- Analyze sales data and customer insights to drive strategic decision making and optimize business results.
- Provide leadership, mentoring, and coaching to a team of three Vaccine Representatives, supporting performance, development, and execution excellence.
- Conduct regular field interactions, coaching sessions, and business reviews with direct reports to ensure achievement of goals and professional growth.
- Foster a culture of accountability, collaboration, engagement, and continuous improvement among team members.
- Support onboarding and training of new representatives to ensure a successful transition into the organization.
- Collaborate with the National Program Director to align regional execution with national business objectives and client expectations.
- Ensure consistent execution of brand strategies, promotional initiatives, and customer engagement activities within assigned accounts.
- Maintain a high level of compliance with all company policies, industry regulations, and vaccine promotion guidelines.
- Participate in regional and national business meetings, training programs, and planning sessions.
- Facilitate communication between field teams, internal stakeholders, and client leadership to ensure alignment and execution of key initiatives.
- Coordinate and support local customer programs, educational initiatives, and other approved business activities.
- Provide timely and accurate reporting of account activities, opportunities, and business results.
- Demonstrate thought leadership and serve as a trusted partner within assigned health system accounts.
Required Job Qualifications- Bachelor's degree in Business, Life Sciences, Healthcare Administration, or related field required.
- Minimum of 8+ years of pharmaceutical, vaccine, biotechnology, or healthcare sales experience.
- Minimum of 3+ years of account management experience involving IDNs, health systems, organized customers, or large healthcare accounts.
- Demonstrated success managing complex healthcare organizations and influencing multiple stakeholders.
- Prior field sales leadership, team lead, mentoring, or coaching experience preferred.
- Proven track record of achieving or exceeding sales goals and business objectives.
- Strong understanding of healthcare delivery systems, vaccine markets, population health initiatives, and customer engagement strategies.
- Excellent strategic planning, business analysis, and account management skills.
- Strong presentation, communication, and relationship-building capabilities.
- Ability to analyze performance metrics and translate insights into actionable business plans.
- Strong organizational and project management skills with the ability to manage multiple priorities.
- Proficiency with CRM platforms, reporting tools, and Microsoft Office applications.
- Ability to travel throughout the Great Plains Region as business needs require.
Competencies Required- Strategic Account Management
- Customer Focus
- Business Acumen
- Drives Results
- Leadership & Coaching
- Influencing Without Authority
- Account Planning & Execution
- Analytical Thinking
- Organizational Agility
- Cross-Functional Collaboration
- Communication Skills
- Decision Making
- Healthcare Systems Knowledge
- Relationship Building
- Change Agility
- Accountability
The annual base salary for this position ranges from $180,000 to $190,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.
