Job Type

Full-time

Description

Requirements

PRIMARY FUNCTION:

The UX/UI Analyst / Developer is a hands-on, customer-obsessed technologist responsible for designing, building, and continuously improving digital customer experience platforms at GLS US. At the intersection of research, design, and front-end engineering, this role translates business requirements and user insights into intuitive, high-quality digital products for shippers, recipients, and internal stakeholders.

Reporting to the VP of IT Services and guided daily by the Product Manager, the UX/UI Analyst / Developer collaborates across the organization and provides technical direction to offshore development resources on larger project initiatives. This individual operates within a leadership structure that extends from the VP of IT Services to the CTO of North America, ensuring alignment with the enterprise technology strategy.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Experience Platform Ownership

• Own the end-to-end user experience for GLS US customer-facing digital platforms, including shipper portals, tracking experiences, and self-service tools.
• Define and maintain design standards, component libraries, and UX patterns that ensure consistency and accessibility across all customer touchpoints.
• Monitor platform performance and user feedback metrics; translate data into prioritized improvement initiatives.
• Collaborate with Customer Service, Sales, and Operations to understand user needs and translate them into actionable design and development requirements.

UX Research & Design

• Conduct user research, including interviews, usability testing, and competitive analysis, to inform design decisions.
• Produce wireframes, prototypes, user flows, and high-fidelity mockups using industry-standard design tools (e.g., Figma).
• Apply accessibility best practices (WCAG 2.1 AA) and responsive design principles to all deliverables.
• Facilitate design reviews and stakeholder walkthroughs; incorporate feedback iteratively.

Front-End Development

• Develop and maintain front-end components and features using modern web technologies (HTML5, CSS3/SCSS, JavaScript/TypeScript, and applicable frameworks such as Vue.js, React, or Angular).
• Implement designs with precision, ensuring pixel-level accuracy and cross-browser/cross-device compatibility.
• Write clean, maintainable, well-documented code and participate in code reviews.
• Integrate front-end work with back-end APIs and services in partnership with development teams.

Offshore Resource Coordination

• Serve as the onshore technical lead and primary point of coordination for offshore development resources engaged on large project initiatives.
• Define work packages, acceptance criteria, and quality standards for offshore team members; review and approve deliverables prior to integration.
• Manage offshore sprint planning, stand-ups, and backlog grooming in alignment with Product Manager direction.
• Identify and escalate risks or quality issues related to offshore delivery in a timely manner.

Cross-Functional Collaboration & Governance

• Partner with the Product Manager to define and refine the product roadmap for customer experience platforms.
• Translate roadmap items into detailed technical requirements, effort estimates, and delivery milestones.
• Provide regular status reporting to the VP of IT Services, highlighting progress, risks, and decisions required.
• Ensure all platform changes adhere to GLS security, compliance, and change management standards
• May be required to perform tasks beyond those explicitly listed in this role

FUNCTIONAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required

• Bachelor's degree in Computer Science, Information Systems, Design, Human-Computer Interaction, or a related field-or equivalent professional experience.
• 3-6 years of combined UX/UI design and front-end development experience in a corporate or enterprise environment.
• Demonstrated proficiency with design tools (Figma, or equivalent) and front-end technologies (HTML, CSS, JavaScript/TypeScript).
• Experience with at least one modern JavaScript framework (React, Angular, or Vue.js).
• Proven ability to manage or coordinate with remote or offshore development teams.
• Strong analytical skills with the ability to translate complex business needs into clear design and technical requirements.
• Excellent written and verbal communication skills; comfortable presenting to business and technical stakeholders.

Preferred

• Experience in logistics, shipping, e-commerce, or supply chain technology environments.
• Familiarity with RESTful API integration and consuming backend data services.
• Knowledge of accessibility standards (WCAG 2.1) and inclusive design principles.
• Experience working within Agile/Scrum delivery frameworks.
• Exposure to A/B testing, analytics platforms (e.g., Google Analytics, Hotjar), or data-driven design methodologies.
• Familiarity with DevOps practices including CI/CD pipelines and version control (Git).

Work Environment & Conditions

• Primarily office-based or hybrid; remote work arrangements considered based on role performance and business needs.
• Occasional off-hours availability may be required to coordinate with offshore resources in differing time zones.
• Travel to GLS US facilities or partner sites may be required on a limited basis

ADDITIONAL REQUIREMENTS:

Ability to work 40 hours per week or more if required

Ability to lift and/or carry up to 20 lbs. unassisted

May require repetitive use of arms, hands, and fingers

May require prolonged periods of sitting and/or driving throughout the workday

Willing to travel to various job sites and other locations

Valid driver's license and proof of insurability required when job duties require use of motor vehicle

Requires exercising discretion in the decision-making process and maintaining strict confidentiality of programs or client information

#LI-DNI

Salary Description

$95,000- $110,000