Bachelor's degree in Electrical Engineering, Computer Science, or similar field with 7.5+ years experience
Proficient in programming languages: C, C++, Python, and other embedded languages
Familiar with Linux OS and its build processes
Demonstrated experience in customer support and enablement
Skilled in developing and presenting technical training materials
Understanding of embedded processor development and ecosystems
Knowledgeable in Ethernet protocols like TCP/IP and UDP
Responsibilities
Provide technical support for Ethernet PHY and switch products
Answer inquiries from Field Sales engineers and customers
Create user-friendly documentation such as application notes and manuals
Identify and address gaps in customer enablement materials
Develop high-level requirements for new products to enhance customer experience
Conduct webinars and workshops to train customers and sales teams
Benefits
Opportunities for professional development and training
Collaborative work environment in a leading technology firm
Potential to influence product development and customer success
Exposure to cutting-edge technology in networking and embedded systems
Flexible working arrangements with locations in Austin, TX or Chandler, AZ
Full Job Description
Job Description:
Microchip Technology Inc. has a Senior Engineer II - Applications opening based in Austin, TX or Chandler, AZ. The successful candidate will provide technical support for Microchip’s Ethernet PHY and switch product lines. The Applications Engineer will drive customer success using Microchip products in the following areas:
Answering questions from Field Sales engineers and customers during the development process.
Creating collateral that improves the user experience for the user. This includes:
Application Notes
Knowledgebase Articles
Users Guides
Example Code
Identifying gaps in the current enablement material, and proactively setting goals to address the gaps observed while supporting customers.
Creating high level requirements to the development teams that can improve the customer experience with new product development.
Develop and present technical training such as webinars and hands-on workshops to customers, sales and field application engineers
Requirements/Qualifications:
Bachelors of Science in Electrical Engineering, Computer Science, Computer Engineering or related fields with least 7.5 years of relevant experience
Strong knowledge of various programming languages, including C, C++, Python and other embedded languages.
Knowledge of Linux operating systems and the building process.
Strong experience in customer support and customer enablement.
Experience in technical training development and presentation.
Knowledge of embedded processor development flow and ecosystems.
Knowledge of Ethernet communication protocols, including TCP/IP and UDP
Knowledge of networking and network management concepts and applications.
Working knowledge of hardware/software debug and Lab equipment, e.g., Oscilloscope, Logic Analyzer, Protocol Analyzer (any protocol)
Travel Time:
0% - 25%
Physical Attributes:
Feeling, Handling, Hearing, Seeing, Talking, Works Alone, Works Around Others
Physical Requirements:
80% sitting, 10% walking, 10% standing
About Microchip Technology
Microchip Technology is an American semiconductor company headquartered in Chandler, Arizona. The company was founded in 1989 and has been providing microcontroller and analog semiconductors for over 30 years. Microchip Technology operates in over 100 locations in 70 countries and has more than 18,000 employees worldwide. The company's products include microcontrollers, memory, and other analog and mixed-signal products. Microchip Technology's mission is to provide innovative solutions for a wide range of applications, including automotive, industrial, and consumer electronics.
