Position Summary:
Design experiences that help healthcare teams work more effectively in athenahealth's EHR and practice management products. In this role, you will partner with product and engineering to solve complex clinical and workflow challenges through thoughtful UX design, research-informed decision-making, and clear design execution. This position is based in Boston, MA and follows a hybrid work mode. This role reports to the UI & UX Design Director.

About the Team:
This team designs user experiences that support healthcare workflows across athenahealth's product suite. The team partners closely with product, engineering, clinical, and other stakeholders to identify user needs, shape product direction, and deliver practical solutions. Team members use design, research, prototyping, and collaboration tools to explore ideas, test concepts, and support implementation. The team focuses on improving usability, clarity, and consistency across the experiences it helps create.

Essential Job Responsibilities:

• Frame user problems and facilitate solutioning sessions to guide design direction.
• Create sketches, wireframes, prototypes, and other design artifacts that communicate concepts clearly.
• Conduct user research and heuristic reviews to evaluate usefulness, usability, and workflow fit.
• Partner with product and engineering throughout planning, design, and development to support high-quality implementation.
• Apply systems thinking to simplify complex user, workflow, and data relationships.
• Contribute to journey maps, vision documents, and other design planning materials that inform prioritization.
• Present and explain design decisions to product, clinical, and engineering stakeholders.
• Use AI tools as part of the design process to support ideation, prototyping, and faster exploration of design options while applying sound judgment to determine when human review and refinement are needed.
• Support client engagements, including onsite sessions when needed, to gather feedback and validate design decisions.

Additional Job Responsibilities:

• Support junior designers through feedback, reviews, and informal coaching.
• Contribute to team process improvements and design standards.
• Participate in collaborative discussions that improve product direction and design quality.
• Help identify opportunities to improve consistency across product experiences.
• Assist with documentation that supports design decisions and implementation.
• Stay current on design methods, healthcare workflows, and emerging tools relevant to the role.

Expected Education & Experience:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or a related field, or equivalent practical experience.
• 4-5+ years of professional experience in digital product design.
• Experience creating high-quality design deliverables, including visual design, prototyping, copywriting, and specifications.
• Experience planning, facilitating, analyzing, and reporting user research using qualitative and quantitative methods.
• Experience working in an agile product development environment.
• Strong verbal and written communication skills with the ability to explain design decisions clearly.
• Experience using AI tools such as Claude, Codex, Figma Make, or similar tools as part of a regular design workflow.
• Ability to collaborate effectively with peers, clients, and cross-functional partners throughout the design process.
• Comfort working in a changing environment and adapting to evolving priorities.
• Interest in experimentation and continuous learning, with the ability to apply critical thinking to determine when human judgment should guide the final outcome.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.