Amazon

UX Designer, Planning Tools, Amazon Customer Service

Amazon$90K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of design experience
  • Proficient in design and prototyping tools like Figma, Adobe Creative Cloud, or similar
  • Bachelor's degree in graphic design, interactive design, or a related field
  • Strong online portfolio showcasing design work
  • Experience in delivering UX or interaction design solutions

Responsibilities

  • Design end-to-end customer service tools, from concept through launch
  • Collaborate with product, engineering, and research teams to craft impactful solutions
  • Engage in design reviews and workshops to align on user experience direction
  • Create user interfaces that effectively convey meaningful data to users
  • Experiment with innovative tools and adhere to UX best practices

Benefits

  • Supportive team culture that prioritizes individual growth
  • Opportunities to learn new skills and expand professional scope
  • Emphasis on relationship building and team camaraderie
  • Environment that appreciates a good sense of humor
Full Job Description


You'll do great in this role if you are:

- Passionate about creating elegant, simple to understand designs

- Able to balancing customer experience, business goals, and technical constraints

- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

- Have advanced knowledge of emerging AI/ML applications in user experience

Key job responsibilities

- Build end-to-end designs for a brand new customer service tools, from concept to launch

- Partner with product, engineering, and research teams to deliver impactful solutions

- Participate in design reviews and workshops to align stakeholders on UX direction and delivery

- Create user interfaces that reveal meaningful patterns to users

- Experiment with innovative tools and UX best practices

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior designers and project leadership, ensuring prioritized outcomes through design excellence.

About the team

The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and expand your scope. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

BASIC QUALIFICATIONS

- 3+ years of design experience

- Have an available online portfolio

- Bachelor's degree in graphic design, interactive design, or equivalent

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

- Experience in delivering design solutions as a UX designer or interaction designer

PREFERRED QUALIFICATIONS

- Experience working in a collaborative team and working directly with developers for implementation of designs

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience in visual design expertise demonstrated through mockups and style guides

- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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