Bachelor's degree preferred or equivalent experience
2-4 years in commercial real estate property management or utility management
Strong familiarity with GL coding and accounts payable
Advanced Excel skills including XLOOKUP and pivot tables
Experience with utility bill-pay platforms like Profile Energy or Conservice
Responsibilities
Manage third-party utility payment vendors and audit their work
Code invoices accurately to the correct GL accounts
Coordinate utility transfers and prepare billbacks as occupancy changes
Support due diligence for acquisitions and dispositions
Prepare utility budget inputs and report on collections
Track energy benchmarking compliance and sustainability requirements
Build proficiency in utility management software and maintain procedures
Benefits
Opportunity to work in a dynamic and collaborative environment
Engagement with sustainability initiatives and ESG reporting
Exposure to various aspects of commercial real estate operations
Professional development opportunities through cross-departmental workflows
Potential for career advancement within the organization
Full Job Description
About the Role: The Utility Coordinator owns the utility lifecycle across the portfolio and will act as the central point of contract for utility matters with internal and external stakeholders. Key Responsibilities:
Account management: Manage third-party utility payment vendors and audit their work; resolve late-payment and disconnect notices; maintain the master utility tracker (accounts, meters, providers, responsible party, deposits).
Accuracy and cost control: Code invoices to the correct GL accounts (recoverable vs. non-recoverable); flag usage spikes, estimated reads, and leaks; recover deposits when accounts close.
Turnovers and billbacks: Coordinate utility transfers as occupancy changes; read lease utility provisions to set billback methods; prepare recurring and ad hoc billbacks and track collections; ensure water billings are sent, posted, and filed on time.
Acquisitions, dispositions, and construction: Support due diligence; onboard new properties to utility management systems; close out accounts at sale; coordinate new service and rebates with Construction; send meter updates to ID Plans.
Budgeting and reporting: Prepare utility budget inputs and month-end accruals; report monthly on late fees, disconnects, open transfers, and collections; provide utility data for CAM reconciliations.
Energy & Sustainability: Support JV partner ESG reporting and energy benchmarking compliance; track local Building Performance Standards and sustainability requirements; track and manage supply contract expirations in deregulated markets.
Process: Build proficiency in Nexus, MRI, Procore, CRM, Profile Energy, and ID Plans; maintain utility procedures and support Property Management Manual updates; complete cross-departmental workflows.
Soft Skills/Behaviors:
Highly organized and detail-oriented
Clear and professional communicator
Strong time management skills to consistently meet deadlines while managing multiple priorities
Energetic team player who is willing to pitch in when needed
Technical Skills:
Bachelor's degree preferred, or equivalent experience.
2-4 years in commercial real estate property management, utility management, AP/billing, or multi-site operations; shopping center experience strongly preferred.
Working knowledge of GL coding and AP; able to read lease utility clauses; CAM and recoveries familiarity a plus.
Advanced Excel (XLOOKUP, pivot tables); MRI or Yardi preferred; utility bill-pay platform experience (Profile Energy, Conservice) a plus.
The expected salary for this position is between $75,000 and $95,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.
