We're looking for our first Customer Success Manager dedicated to Yotpo Discover-a strategic, hands-on operator who's excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You'll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. The ideal candidate is someone with 3-5+ years of experience across Customer Success, SEO, or Growth, with hands-on SEO expertise and a track record of driving customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value
You'll own customer relationships end-to-end-from post-onboarding through renewal-while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.
About Yotpo DiscoverYotpo Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.
What You Will Do- Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
- Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
- Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
- Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
- Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo's roadmap
- Build strong, multi-threaded relationships across customer organizations-from day-to-day operators to C-suite stakeholders
- Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise
About You:- 3-5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
- Hands-on SEO background is a plus (agency or in-house strongly preferred)
- Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
- Builder mentality-thrives in early-stage environments and excited to create structure where none exists
- Strategic advisor with experience managing complex customer relationships and engaging executive audiences
- Analytical and data-driven, using insights to measure performance and demonstrate business impact.
- Exceptional communicator and storyteller with strong presentation skills
If you don't meet 100% of the qualifications outlined above, that's okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo CA:- Company sponsored RRSP matching.
- 100% coverage of additional benefits programme.
- Equity in options.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a hybrid model, typically in the office 3-4 days per week.
Base salary $105,000-130,000
In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
#LI-Hybrid
