Description In this role, you will lead and manage a global team of full-time and flexible Surgical Liaisons, providing onboarding, coaching, training, and mentoring while setting performance expectations for day-to-day activity.
The Surgical Liaison Director is responsible for developing and leading the Surgical Liaison team through strategic initiatives including field-based education. The Director ensures that Surgical Liaison activities support consistent execution of study-specific training and procedural requirements and contribute to achievement of the Surgical Liaison program objectives. The Director serves as the tactical manager of the team through daily coaching, training and mentoring while setting performance expectations for day-to-day activity. The Surgical Liaison Director reports to the Senior VP, Global Clinical Education.
Key Job Responsibilities: (Duties may include, but not limited to all or some of the following)
- Monitor activities to ensure all are within compliance guidelines, providing timely feedback.
- Manage all aspects of hiring, coaching, and developing field talent while ensuring performance management and employee relations, including compliance of their team.
- Conduct field observations and study site visits to ensure effectiveness is consistent with compliance policies and procedures
- Maintains sufficient clinical and procedural expertise to provide Surgical Liaison coverage when required, including support for study-related ophthalmic surgical procedures
- Provide expert procedural education and technical support to surgeons and OR teams before, during, and after study-product administration.
- Assess surgical site readiness, including staff training, equipment, workflow, and product-administration processes.
- Deliver and document competency-based training for surgeons and relevant OR personnel.
- Maintain expertise in the investigational cell therapy, administration pathway, surgical procedure, equipment, and training materials.
- Provide real-time intraoperative support while maintaining appropriate boundaries around independent clinical and surgical decision-making.
- Identify and escalate procedural, product-handling, equipment, or training-related issues through established clinical-trial pathways.
- Capture and communicate site insights and procedural challenges to support training enhancements and consistency across study sites.
- Collaborate with Clinical Development, Clinical Operations, Medical, and study-site teams to support high-quality study execution.
- Perform all activities in accordance with the clinical-trial protocol, GCP, applicable regulations, and organizational policies and procedures.
Requirements:- 2+ years of leadership experience
- Relevant clinical, surgical or ophthalmic professional qualification, or equivalent surgical industry experience. Appropriate backgrounds may include ophthalmic surgical technician/technologist, operating-room/scrub professional, nurse especially with experience supporting procedures, optometrist or other relevant ophthalmic surgical experience.
- 3+ years of experience supporting and/or training on complex surgical procedures, preferably within ophthalmic or vitreoretinal surgery
- Experience providing procedural training and intraoperative technical support to surgeons and surgical teams.
- Cell and gene therapy product administration experience highly preferred
- Understanding of GCP, clinical-trial procedures, adverse-event reporting and protocol compliance. Demonstrated ability to deliver effective clinical/procedural education and assess training needs. Proficiency in documenting training, site visits and procedural observations.
- Strong communication skills and ability to establish credibility and effective working relationships with retinal surgeons and Operating Room teams.
- Ability to travel nationally and internationally as required
The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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