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Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy’s philosophy of patient centered care by providing support to patients, families, physicians and staff. Responsibilities include working as a charge nurse by guiding staff and demonstrating leadership skills as a clinical expert and successful role model within the department. Will also supervise staff by mentoring, providing feedback and completing performance evaluations.

Job Description

Job Duties

• Monitors and coordinates with Manager staffing levels, schedules and daily maintenance, employee relations, employee discipline, and performance evaluations.
• Plans, coordinates and implements staff training and quality programs.
• Creates a culture of interdisciplinary cooperation and communication by motivating staff to continuously improve performance.
• Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency.
• Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
• Provides and ensures high quality and safe patient care using evidence-based practice, performance management, and service excellence.
• Manages customer complaints ina timely and caring manner.
• Conducts in conjunction with manager or director, regular department meetings.
• Collaborates with others to implement key initiatives and demonstrates performance improvement within the department based on quality metrics.
• Practices cost containment efforts by efficient use of time and resources, i.e., hours, patient charges, equipment, supplies.
• Serves as positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
• Participates in the orientation and mentoring of new employees.
• Serves as liaison between staff and physicians.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Emergency Department

• Serves as a member of ED Leadership with the Director.
• Participates in the hiring process and onboarding of new staff.
• Assists with education clinical time in the department with new hires.
• Works with ED Educator for ongoing clinical improvement and education of all staff.
• Leadership call responsibilities, minimum every third weekend with weekday coverage.
• Will assist with coverage on the dailies as needed.

Knowledge, Skills and Abilities

• Effective leadership skills (i.e. coaching, decision making, conflict management, prioritization).
• Helps to foster a culture of accountability, creative and critical thinking, and staff development.
• Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Excellent nursing skills with rapid critical thinking.
• Utilizes effective coordination, collaboration, and facilitative skills.
• Role models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.

Professional Experience

• Demonstrated leadership skills required.
• Minimum two years RN experience required.
• Emergency Department- Minimum of two years experience in an emergency department setting.



Education

• Education sufficient to obtain required licensure.
• Bachelor's degree preferred.

Licensure, Certification, Registration

• Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required.
• Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
• Emergency Department- ACLS & PALS required.
• Emergency Department- The department requires Trauma Nurse Core Course (TNCC) completion.
• Emergency Department- The department prefers Neonatal resuscitation program(NRP).

Physical Requirements

Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Pay Rate Type

Hourly