Unified Communications Architect

22nd Century Technologies Inc. • $120K — $150K *
Washington, DC 20011In-Person
Telecommunications & Hardware
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 9-12+ years of business solutions experience in VoIP and telephony architecture.
  • 5+ years of experience in multichannel contact center operations and CRM integration.
  • 5+ years of hands-on work with Avaya telephony and UC clients.
  • 2+ years of experience in video conferencing technologies.
  • Bachelor's degree required; Master's preferred.

Responsibilities

  • Lead a team to optimize Unified Communications strategy and roadmap.
  • Design telephony dial plans and control call routing protocols.
  • Integrate CRM solutions with contact center operations.
  • Implement public and private cloud communication architectures.
  • Enhance VoIP systems and Contact Center platforms.

Benefits

  • Opportunity to work with cutting-edge communication technologies.
  • Potential career growth in a leadership role.
  • Work with a diverse team in a dynamic environment.
Full Job Description
Job Description

Job Description:

CSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.

Top Skills:

  • Deep knowledge of Global VoIP and Contact Center platforms;
  • CRM integration with contact center solutions;
  • Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
  • Telephony dial plan design and call routing/control protocols
  • Microsoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systems

Education = Bachelor, Masters preferred

Qualifications

  • 9-12 + years of business solutions experience.
    Experience working with VOIP/Telephony and U infrastructure and architecture.
  • 5+ years Contact Center experience with multichannel capability, CRM and
    reporting.
  • 5+ years Avaya telephony, messaging and UC clients. 2+ years
    with video conferencing.


Additional Information

Thanks & Regards

Aditika Sithta

Technical Recruiter

About 22nd Century Technologies Inc.

Learn more about 22nd Century Technologies Inc.
Industry
Consumer Technology
* Ladders Estimates

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