9-12+ years of business solutions experience in VoIP and telephony architecture.
5+ years of experience in multichannel contact center operations and CRM integration.
5+ years of hands-on work with Avaya telephony and UC clients.
2+ years of experience in video conferencing technologies.
Bachelor's degree required; Master's preferred.
Responsibilities
Lead a team to optimize Unified Communications strategy and roadmap.
Design telephony dial plans and control call routing protocols.
Integrate CRM solutions with contact center operations.
Implement public and private cloud communication architectures.
Enhance VoIP systems and Contact Center platforms.
Benefits
Opportunity to work with cutting-edge communication technologies.
Potential career growth in a leadership role.
Work with a diverse team in a dynamic environment.
Full Job Description
Job Description
Job Description:
CSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.
Top Skills:
Deep knowledge of Global VoIP and Contact Center platforms;
CRM integration with contact center solutions;
Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
Telephony dial plan design and call routing/control protocols
Microsoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systems
Education = Bachelor, Masters preferred
Qualifications
9-12 + years of business solutions experience. Experience working with VOIP/Telephony and U infrastructure and architecture.
5+ years Contact Center experience with multichannel capability, CRM and reporting.
5+ years Avaya telephony, messaging and UC clients. 2+ years with video conferencing.
