Underwriting Operations Lead

Underwriting Operations Lead The Underwriting Operations Lead is responsible for the operational leadership, scalability, and governance of the organization's in-house Property & Casualty underwriting platform. Working closely with BC Region Enterprise operations and alongside the other Underwriting leaders within property & casualty and business development, the role ensures underwriting operations deliver exceptional service, regulatory compliance, operational efficiency, and support profitable growth. LOCATION AND STATUS • Full-time, permanent • Hybrid. In office requirement will be in Burnaby (primary) or Vancouver. • The salary range for this role is $135,000 to $160,000 per year plus bonus. Compensation is determined by a combination of factors including a candidate's experience, job-specific knowledge, and skills. Internal equity to ensure fairness across the organization and region/location is also considered. Key Responsibilities • Lead underwriting operations strategy, execution, and continuous improvement initiatives. • Oversee service delivery, workflow management, quality assurance, and operational performance across the underwriting function with specific responsibility for ongoing technical DUA management and support. • Drive technology adoption, process automation, and data-driven decision-making to enhance productivity and client experience. • Ensure compliance with DUA and regulatory requirements, DUA guidelines, and internal controls. Lead ongoing updates to control framework resulting from audit recommendations. • Develop operational metrics, dashboards, and reporting to measure performance, efficiency, and service standards. • Manage operational team, budgets, project resource planning, and earthquake aggregate capacity management to support business growth. • Build and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement. • Partner with underwriting, business development, insurer partners, and corporate functions to align operational capabilities and operationally launch/deliver new products with strategic objectives. Requirements: • 10+ years experience underwriting commercial P&C insurance. • Strong leadership skills with a successful track record in various lines of insurance. • Demonstrated ability to analyze complex information and develop effective underwriting strategies. • Skill in navigating a heavily regulated environment while ensuring compliance. • High-level preparation and deep knowledge of current and future trends in property and casualty insurance. • A proven track record of generating strong and sustainable business outcomes over the long term. • Proven experience building and managing relationships with major brokers and distribution partners. • Deep knowledge of P&C policy wordings and claims implications, particularly for complex property risks. • Strong analytical and decision-making skills with a profitability mindset and disciplined risk selection approach. • Demonstrated ability to influence stakeholders and collaborate across multidisciplinary teams with a focus on cross-selling and account rounding. • Effective at change management and adapting to new systems and processes. • Strong communication, negotiation, organizational, time management and presentation skills. • Post-secondary and Insurance designations (CIP, FCIP) or equivalent are considered assets. • Experience mentoring or leading others preferred.