We are looking for a ucbCARES Science Partner who is scientifically curious, customer focused, and collaborative to join our ucbCARES team, based out of our US Headquarters near Atlanta, GA.
About the roleThe ucbCARES Science Partner will focus on a variety of areas such as product support, medical information, innovative patient solutions, generating actionable insights, patient assistance programs, and clinical trial enrollment support while providing solutions to a range of customers. Receive, respond, and document Customer Requests related to on and off-label unsolicited product inquiries. Participate in the intake of Safety Reports on all UCB's products and ensures follow through for all related documentation and customer follow-up.
Who you'll work withYou will provide medical and scientific support across product information, patient solutions, customer insights, patient assistance, and clinical trial enrollment. You will receive, respond to, and document unsolicited on-label and off-label inquiries, product complaints, and safety reports while ensuring complete documentation and customer follow-up.
What you'll do- Respond to medical, scientific, product complaint, and safety inquiries.
- Provide accurate, timely, fair-balanced information to diverse customers.
- Assess safety information and complete required documentation and follow-up.
- Identify actionable customer insights using approved tools and processes.
- Maintain product, disease-state, regulatory, and procedural knowledge.
- Review response materials and collaborate on patient-focused initiatives.
Interested? For this role we're looking for the followingMinimum requirements- Pharmacy or allied health degree with applicable professional preparation.
- Licensed as either a pharmacist or nurse, where required for assigned responsibilities.
- Customer service experience through telephone, chat, or face-to-face interactions.
- Excellent written and oral medical or scientific communication skills.
- Ability to prioritize multiple tasks within a regulated environment.
Preferred requirements- PharmD or BSN
- Up to two years of industry or contact center experience.
- Central nervous system, immunology, or rare disease knowledge.
- Experience using customer relationship management and medical literature resources.
- Ability to analyze and communicate complex information for varied audiences.
Salary:This position's reasonably anticipated base salary is $108,000 to $141,800. The actual salary offered will consider internal equity and may also vary depending on the candidate's region, job-related knowledge, skills and experience, among other factors.
Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
