This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.
BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration. BitGo Trust Officers are responsible for a blend of client onboarding, KYC/AML review, and trust account administration. This role plays a critical part in ensuring our clients are onboarded efficiently and in compliance with regulatory standards, while also maintaining oversight of accounts throughout the customer lifecycle.
Responsibilities:- Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
- Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
- Serve as a key contributor in the account acceptance process, ensuring all new clients meet internal and regulatory standards prior to opening.
- Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
- Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs throughout the customer journey.
- Participate in trust distributions, review of trust documents, and implementation of account-specific instructions (discretionary and directed).
- Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
- Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
- Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.
Skills and Experience:- Bachelor's Degree. An advanced degree or certification preferred.
- 4+ years of client-facing experience, with 1+ years in trust administration, wealth management, or financial services.
- Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
- Working knowledge of regulatory frameworks (BSA/AML, CIP, FATF guidance) and trust acceptance principles.
- Highly effective verbal and written communication skills, including ability to explain complex trust/account concepts to clients.
- Strong attention to detail and proficiency with spreadsheets, document review tools, and onboarding platforms (e.g., Persona).
- Proven ability to manage multiple client relationships with urgency, care, and accountability.
- Comfort working in a digital-first, fast-paced environment with evolving regulatory expectations.
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