Travel & Expense/Corporate Card Operations Manager

The Travel & Expense/Corporate Card Operations Manager leads the bank's travel and expense reimbursement program and corporate card administration function. This role is responsible for delivering effective operational support, ensuring compliance with policies and regulations, leading a team, and driving strategy and process improvements across travel, expense, and corporate card programs. Looking for a leader who can balance people management, operational oversight, project leadership, stakeholder partnership, and strategic initiatives in a highly visible, customer-focused environment.

Key Responsibilities

• Lead the travel, expense, and corporate card operations team, including coaching and development of staff.
• Manage team performance, including setting expectations, providing coaching and feedback, and supporting employee development.
• Manage day-to-day operations supporting travel and expense reimbursement and corporate card programs.
• Ensure quality service, operational effectiveness, and compliance with corporate policies and applicable regulations.
• Partner with key stakeholders across Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business partners.
• Oversee corporate card administration, escalations, program support, and operational controls.
• Drive process improvements, strategic initiatives, and operational efficiencies.
• Lead projects, support system enhancements and testing, and participate in the review and recommendation of operational systems and procedures.
• Serve as a key escalation point for complex issues and customer concerns.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills/Experience

• Experience with travel and expense operations and/or corporate card administration
• Experience leading projects and strategic initiatives
• Strong customer relationship management and stakeholder partnership skills
• Thorough knowledge of operational functions, systems, procedures, products, and services supported by the assigned area
• Understanding of applicable Federal and State laws and regulations
• Knowledge of applicable products, programs, financial analysis, and related documentation
• Strong organizational, managerial, project management, and people leadership skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working across multiple business functions and supporting geographically dispersed teams
• Workday experience preferred
• Experience with Access Online, Spend Clarity, JIRA, or similar systems preferred

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.