Pay Range:
$64,863.00 - $107,023.00
Country:
United States of America
Address:
101 N Peak St
City:
DALLAS, TX 75226
FLSA:
Non - Exempt
Professionals:
08 - Service and Maintenance (EEO-4-United States of America), 8A - Servicers and Laborers - Supervisors (EEO-SubCategory)
General Summary:
Supervise and monitor bus service, coach, and mentor the Agency's operators, ensuring compliance with applicable rules and procedures, to ensure a safe, efficient, and courteous service. Work to meet or exceed the agency On Time Performance goal.
Essential Duties and Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitors and supervises operator performance, including on-board ride checks and proper application of rules, regulations, policies, operational procedures, and safety requirements.
- Documents operator performance and enforces established rules and policies
Responds to operators' requests for information or assistance and relays information to operators relating to operational issues (e.g., detours, events). - Monitors the daily performance/operation of fixed routes, including efficiency, system safety, and on-time performance; makes recommendations for adjustments. Develops routes for detours and extraordinary events.
- Informs Directors and Managers on personnel issues and observations, vehicle, and system, and other issues and problems in a timely manner.
- Assists in developing goals and conducting performance evaluations of subordinate personnel.
- Directs and coordinates bus services along designated bus routes and/or service territories within the DART service area.
- Assists Operators with passenger relations. Investigates customer complaints and acts as liaison for the Agency with the public.
- Provides routing/service information and assistance to customers, as needed.
- Responds to, investigates, and submits reports on accidents, incidents and claims involving Agency vehicles and personnel.
- Reports suspicious activity to Transit Police.
- Inspects rail stations, transit stations, bus shelters, and bus stops.
- Monitors routes for adverse operating conditions (e.g., construction, road conditions, weather, extraordinary events, accidents, emergency situations) that may cause delays and responds appropriately to maintain or restore scheduled services. Assists in the investigation of service delays and other operational problems. Collects and reviews data, and develops recommendations to improve service delivery.
- Monitors their hand-held radio.
- Collaborates with Bus Dispatch personnel and bus operators to ensure accurate information is provided to address concerns and/or issues.
- Works closely with Bus Operations Managers, Bus Operators, Maintenance Supervisors, Field Supervisors, and other staff members to support the delivery of safe and reliable transit service.
- Follows and supports compliance with safety rules, policies, and procedures in support of DART's safety guidelines, rules, regulations, and safety goals.
- Coordinates bus bridge services between rail stations as needed and directed by Bus Dispatch.
- Performs various administrative duties, including writing and submitting reports relating to incidents, accidents, and service conditions. Identifies existing or future potential issues affecting the efficiency or effectiveness of fixed-route service delivery and brings them to the appropriate departments for resolution.
- Acts as a liaison between Dart and other external agencies, both public and private, to manage resources during special events, emergency situations, and other related matters.
- Acts as an emergency responder for natural and human-caused disasters that involve public mass transit services.
- Provides bus revenue service as needed to support the transportation of customers
- Performs regular field work using a vehicle, laptop, and radio to assess the overall performance of the transit system. This includes being visible in a vehicle monitoring on-time performance, monitoring systems such as Real Time Signs and other customer communications – postings at stops, and assessing road conditions.
- Performs other related duties as assigned.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
- Associate's Degree from an accredited college or university in Business Administration, Management Administration, Public Administration, Human Resource Management, Communication, transportation, or other fields applicable to DART Transportation.
- Five (5) years of professional responsible experience in transit, transportation, public safety, or a similarly related field, including one (1) year as a bus operator, two (2) years working in a position requiring extensive customer service interaction, and two (2) years of transportation supervisory experience.
- Must have a valid Commercial Driver’s License (CDL) Class A or B with Passenger and Air Brake
- Endorsements, no DWI/DUI conviction within the last sixty (60) consecutive months, not more than one (1) DWI/DUI on driving record, and not more than two (2) convictions of moving violations within the last thirty-six (36) consecutive months on driving record in order to operate DART vehicles. Must obtain CDL within ninety (90) days upon hire.
- Applicants/employees must pass and maintain a Department of Transportation (DOT) physical (medical) examination including pre-employment drug test and must submit to Federal Transportation Administration-required random drug/alcohol testing as a condition of continued employment.
- Ability to work in a safe manner/constant degree of alertness.
- Knowledgeable in departmental policies, procedures, and safety standards for operators and coaches.
- Proficiency with personal computer (PC) and software applications to include Transit Works, Trapeze, Transit Master, and Microsoft Office Applications including Word and Excel. Must pass technical test covering various computer software packages.
Basic analytical skills to research information, gather and interpret data when responding to customer concerns and issues. - Interpersonal skills to interact with all levels of supervisory and non-supervisory employees effectively and sensitively, and with customers, both internal and external to DART. And the ability to maintain the confidentiality of information.
- Ability to practice attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees.
- Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answer.
- Ability to step up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
- Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment. Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
- Ability to create a climate in which people want to do their best. Can motivate many kinds of direct reports and team or project members. Can assess each person’s hot button and use it to get the best out of him/her. Pushes tasks and decisions down. Empowers others, Invites input from each person and shares ownership and visibility. Makes each individual feel his/her work is important.
- Ability to work effectively under stress, field and/or emergency situations; receive, transmit, radio/data communication hardware and software and related to appropriate protocols when communicating via radio.
- Ability to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect..
WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
Open until qualified applicants are identified.
