Transit Operations Supervisor, Grade 21

Salary : $70,556.00 - $112,166.00 Annually
Location : 100 Edison Park Dr Gaithersburg MD 20878 USA
Job Type: Permanent
Job Number:
Department: Department of Transportation
Division: DOT 50 Transit Nicholson Ride On
Opening Date: 10/16/2026
Closing Date: 10/23/2026 11:59 PM Eastern
FLSA: Exempt

About the Position

This Position is ONLY Open to Montgomery County Government Employees:

1. Current Montgomery County Government employees;
2. Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights;
3. Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
4. Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $70,556 to $114,306, based on the candidate's qualifications and experience.

WHO WE ARE LOOKING FOR

We are seeking a highly organized, detail-oriented professional with strong communication skills and the ability to manage multiple priorities in a fast-paced transit environment. The ideal candidate excels at scheduling, managing overtime, ensuring accurate payroll, and maintaining positive relationships at all levels of the organization. They must demonstrate sound judgment, enforce policy and procedure, administer fair disciplinary actions, and maintain a strong focus on safety. Experience in training and developing staff, handling customer complaints, and driving process improvements is essential, along with the ability to work both independently and collaboratively to support high-quality service delivery.

What You'll Be Doing
The Transit Operations Supervisor plays a key role in ensuring safe, reliable, and efficient bus service across Montgomery County. This position oversees Bus Operators across multiple shifts, supports daily field operations, enforces safety and policy standards, responds to service disruptions, and collaborates with internal teams to maintain high-quality transit service.

What You'll Be Doing

• Supervising Bus Operators to ensure safe, timely, and efficient service delivery, including providing clear direction and support throughout daily operations.
• Supervising front-desk activities, managing service requirements, overseeing operator leave, and completing additional assigned administrative and operational tasks.
• Monitoring route performance, operator conduct, and vehicle readiness to maintain high standards of safety, reliability, and customer service.
• Responding promptly to service issues such as detours, accidents, weather disruptions, and delays, while coordinating effective solutions in real time.
• Providing field support, enforcing policies and procedures, and ensuring compliance with regulatory requirements and operational standards.
• Administering timely coaching, performance evaluations, and corrective actions that promote accountability, development, and consistent service quality.
• Managing safety procedures, conducting thorough investigations, and documenting incidents or accidents with accuracy and professionalism.
• Using operational tools and technology to monitor service performance, make real-time adjustments, and support informed decision-making.
• Addressing customer complaints and service concerns with professionalism, clarity, and a commitment to positive rider experiences.
• Completing essential administrative tasks, including accurate reports, attendance documentation, and operational records.
• Supporting the training, onboarding, and ongoing development of Bus Operators to strengthen skills, reinforce safety practices, and improve service delivery.
• Collaborating with maintenance, dispatch, scheduling, customer service, and other departments to ensure coordinated operations, effective management, precise documentation, and consistent coaching across all functional areas.
• Enforcing adherence to Standard Operating Procedures (SOPs) to ensure uniformity, safety, and compliance across daily operations.
• Performs related duties as required.

Additional Information:

Essential: The individual selected for this position will be considered an "Essential Employee." Essential employees must report to work during a period of general emergency or liberal leave. The individual selected is REQUIRED to work overtime during inclement weather situations and emergencies, which may include overnight stays.

Work Schedule: Thecandidate must be able to work rotating shifts on weekdays and weekends.

Offsite Work: The candidate must be able to work off-site.
Minimum Qualifications

Experience: Four (4) years of progressively responsible experience in managing a fixed route/on-demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training (e.g., Transit Coordinator, Transit Communications Leader, Safety and Training Instructor). OR, possession of an Associate's degree (A.A.) or equivalent from a two-year college or technical school and four (4) years of experience in the operation of motor coaches, including one year of supervisory or lead experience in the transportation industry.

Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

LICENSE:
• At Time of Employment Application: Possession of a valid Class C (or equivalent) driver's license from the applicant's state of residence.
• First Day of County Employment: Possession of either a Class B Commercial Driver's License (CDL) or an Instructional Permit for a Class B CDL, with Passenger and Air Brake Endorsements, issued by the applicant's state of residence.
• Upon Completion of Bus Operator Training by Montgomery County: Possession of a Class B CDL, with Passenger and Air Brake Endorsements, from the employee's state of residence. Note: There will be no substitutions for this section.

Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, including a physical examination and drug screening.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Strong understanding of Montgomery County's transit system, geography, and Ride On operational platforms such as Trapeze or Clever Devices.

• Ability to remain calm, lead effectively, and make sound decisions during high-pressure situations, emergencies, and service disruptions.
• Skilled in conflict resolution, investigations, and preparing clear, detailed written reports and professional correspondence.
• Proven ability to supervise and guide a diverse workforce, interpret policies and regulations, and use computer-based systems for data review and reporting.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellnes