We are seeking a
Training Team Leader to join our team and support our client. The ideal candidate is an engaging and organized training leader with a passion for helping users and support teams build confidence with technology. This individual brings strong instructional design experience, excellent communication skills, and the ability to deliver impactful training across a wide range of technical topics and learner needs.
Essential Duties and Responsibilities:- Lead planning, development, and coordination of training activities in support of Service Desk operations and customer enablement.
- Design and deliver training content across virtual, in-person, lecture-based, one-on-one, and hands-on learning environments.
- Support knowledge transfer efforts that improve customer competency and reduce avoidable support demand.
- Collaborate with stakeholders to identify training needs and align course offerings to evolving technologies and business priorities.
- Develop training materials, learning plans, and supporting documentation for broad and complex subject matter areas.
- Manage multiple training initiatives while maintaining quality, responsiveness, and strong learner engagement.
Work Experience and Job Skills:- More than 5 years of relevant training or teaching experience.
- Demonstrated experience planning and designing training courses covering broad and highly complex subject matter.
- In-depth understanding of multiple training modalities, including virtual, in-person, lecture, one-on-one, and hands-on instruction.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to perform independently and under time constraints while managing multiple projects simultaneously.
- Strong ability to work effectively with all levels within the organization.
Education:- Bachelor's Degree is required. Preferred field of study in Education, Information Technology, Instructional Design, or a related field of study.
- MBA/Master's Degree in a relevant field of study preferred.
Certificates, Licenses and Registrations:- Desired certifications may include training, instructional design, service management, or technical education credentials relevant to enterprise IT environments.
Communication Skills:- Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
- Ability to write clear and concise creative content in a highly confidential manner.
Clearance Requirements:- Ability to obtain and maintain a Public Trust clearance.
Travel:- Local travel within a 50-mile radius of NIH Bethesda, Maryland is not reimbursable.
- On occasion, travel may be required of Contractor personnel and, if approved in advance by the Contracting Officer, may be reimbursed in accordance with Federal Travel Regulations.
- Work may be performed at Government facilities, remote locations, or approved employee work locations in support of Government operations.
Environmental Requirements:- Mainly a routine office environment.
- May be required to lift up to ten (10) pounds
- Flexible in working extended hours
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.
Please note: Candidate(s) will be required to go through pre-employment screening.
