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Exemption Status:
Exempt
Hiring Range:
$57,782.40 - $104,041.60
(based on a full time schedule of 40 hours per week).
Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
8 AM - 4:30 PM
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
99940 - 5492 Patient Access Center
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Responsible for providing training, education and quality assurance programs, as assigned, for the UMass Memorial Health (UMMH). Serves as a resource and subject matter expert to assist in enhancing the patient experience and meet or exceed customer service requirements.
I. Major Responsibilities:
1. Develops and delivers training and education referencing performance improvement initiatives. Curriculum updates may include new or refresher classes.
2. Participates in system upgrades and application enhancement planning using subject matter to develop or revise training curriculum.
3. Develops and demonstrates super user application expertise.
4. Provides training and education related to application navigation, during the onboarding process for employees new to the department, in new roles or new to the organization.
5. Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Associate's degree.
Preferred:
1. Bachelor's degree.
Experience/Skills:
Required:
1. Two years of related experience (e.g. health care billing, reimbursement, managed care or scheduling, registration financial clearance, financial counseling).
2. Experience with revenue cycle systems, third party contracts, payment policies, claim processes or scheduling/registration systems, financial clearance or financial counseling processes.
3. Demonstrated interpersonal skills.
4. Demonstrated ability to train others in the use of revenue cycle systems.
5. Knowledge of billing, reimbursement and charges.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
M-F 8AM-4:30PM
