Training & Field Support Specialist (Active Top Secret Clearance)

Suvi is looking for a Training & Field Support Specialist to work in Washington, DC. To join our team of outstanding professionals, apply today! The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. Responsibilities - Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities. - Deliver IT software training in person and virtually. - Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants. - Provide frontline field support, including ad hoc training, troubleshooting, and assistance with critical incidents. - Undertake travel to deliver training sessions, adapting to diverse locations as needed. - Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs. Qualifications - Active Top Secret clearance with SCI eligibility. - Experience in delivering IT training in a classroom and virtual environment. - Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience. - Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred). - Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred). - Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows. - Experience using analytic tools and databases to support intelligence analysis and production.Requires excellent oral and written communication skills and outstanding customer service. - Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). - Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables. - Must be comfortable and available for 25% travel. Desired Qualifications: - Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE. - A formal education in an IT subject, training, or education-related field. - Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred). - Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred). - Experience developing and updating curriculum and lesson plans. - Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction. Any clearance requirements for this position are established by the government contract. Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range$105,000 - $110,000 Job ID2026-26245 Work TypeOn-Site