Job DescriptionEnlighten is looking for an experienced Training/Documentation Manager to directly support operations and assist in growth strategy with special emphasis on defense and government agencies. A key focus of this position includes developing and overseeing the development of markdown-based training content, web-based modules, instructional vignettes, hands-on instructor led training materials, technical user documentation, and contractual deliverables to ensure successful capability rollout and the satisfaction of programmatic requirements.
#LI-DW2 #Mid-Senior Level
Essential Job Responsibilities - Establish, foster and strengthen relationships between company and targeted government customers.
- Function as a functional manager and work with Enlighten leadership to ensure the client's operational issues are addressed.
- Responsible for understanding our technology / capabilities and championing accordingly.
- Design content to optimize learning using visual, audio and interactive learning tools.
- Conduct advanced user training courses and curriculum in cyber hunt, log analysis, intrusion investigation, tool / platform usage, and other relevant topics, through use of lectures, demonstrations and hands-on lab exercises.
- Create various content types (videos, articles, one-pagers) with relevant tone and style, adhering to the respective style guides.
- Work with the company marketing team to develop and implement marketing and business plans, operational roadmaps, and action plans for identified targets of opportunity.
- Contribute to the development of new, competitive proposals.
- Expand future opportunities by working with existing customers.
- Identify new market opportunities and target markets. Document and maintain opportunities in company pipeline tools.
- Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
- Develop an external network of solution partners and providers.
- Seamlessly transition between hands-on execution and team guidance, treating mentorship and team leadership as inherent components of senior-level impact.
- Additional duties as assigned.
Minimum Qualifications - Clearance Requirement: Must obtain and maintain a U.S. Government Security Clearance, but not required on day one; U.S. Citizenship required.
- Minimum of 10 years experience with government training, documentation, and agile development efforts and a B.A. in Business, a technical field, or related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
- Must have prior experience with defense or government agencies (e.g., Joint Cyber Commands, Defense Agencies, or military service cyber components).
- Demonstrated experience designing and developing technical training curriculum, syllabi, lesson plans, exams, and short/long-format instructional media.
- Experience directly managing training and technical writing teams consisting of at least a dozen employees.
- Understands budget practices and acquisitions shop with the organizations or has relationships with people who do.
- Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
- Understanding of customer buying teams and how to sell to individual influencers.
- Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum and provide high level presentations to senior management and higher level government officials.
- Excellent interviewing skills including active listening and empathy.
- Will participate in the full lifecycle of Business Development, including proposal support, staffing, opportunity identification, bid / no-bid analysis, RFI / Market Responses, etc.
- Excellent organizational and attention to detail skills.
- Ability to work independently and as part of a team.
- Travel may be required up to 10% of the time.
- Must be willing to work hybrid the rest of the time with some on-site meetings with the local Enlighten team in Columbia, MD. Flexibility is essential to adapt to schedule changes as needed.
Preferred Requirements - Experience with Software Engineering, Cloud Technologies and Cyber Security.
- Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
- Any previous BDP (Big Data Platform) and/or Joint Cyber Warfighting Architecture (JCWA) Common Runtime Stack for Data (JCRS-D) experience is a huge plus.
- Experience with optimizing learning content for various platforms including distance learning.
- Experience with creating Web-based Trainings in Markdown.
- Experience with Camastia and/or Google Vids.
We have many more additional great benefits/perks that you can find on our website at www.enlighten.com .
