Job DescriptionThe Training & Development Manager is responsible for designing and delivering standardized hourly warehouse orientation and training programs across ODW Logistics facilities that ensure all team members-both new and existing-have the knowledge, skills, and confidence to perform their jobs safely, efficiently, and consistently. These enterprise-wide programs drive strong performance, improve retention, and support long-term business success.
Essential Responsibilities- Design, develop, organize, and manage a curriculum of standard training programs that support hourly associate onboarding and on-the-job skill development.
- Ensure training programs are consistent with legal requirements and promote positive, engaging employee engagement and delivery across all sites.
- Partner with Operations, Safety, Quality, and HR leaders to define training requirements by role, site, shift, customer, equipment type, and operational process.
- Collaborate with Operations and Division Leaders to identify training needs, develop strategies and schedules, and align training programs with business goals.
- Responsible for the instructional design of training materials and ancillary documents (slides, workbooks, handouts, facilitation guides, etc.) utilized during training delivery.
- Implement standards for training completion, documentation retention, sign-offs, certifications, and compliance tracking across distribution centers.
- Evaluate training effectiveness through associate feedback, leader input, onboarding surveys, quality/safety trends, turnover data, and time-to-productivity measures.
- Ensure project objectives are identified, reported and managed and that post implementation reviews achieve successful delivery to ensure improvements can be made for future projects
- Conduct needs assessments through interviews, workflow analysis, and site visits to identify gaps and recommend process or performance improvements.
- Support leadership development by equipping supervisors and managers with tools and training to coach, train, and sustain team performance.
- Lead continuous improvement of hourly onboarding and training standards by incorporating associate feedback, operational needs, audit findings, and best practices.
- Ensure training programs reinforce ODW's values, safety culture, associate engagement, and expectations for performance, attendance, quality, and teamwork.
- All other duties as assigned
MINIMUM QUALIFICATIONSThese may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.
Education & Experience - Bachelor's degree in business administration, education, human resources, continuous improvement, supply chain or equivalent education/work experience preferred
- 5 years of proven education and training experience from a similar role
- 3+ years of proven management experience
- Experience building or standardizing training materials, checklists, SOPs, learning paths, or onboarding programs across multiple sites preferred.
- Adaptable and comfortable spending time on the warehouse floor to understand work processes and training need
- Proficiency in skills management and workforce qualification platform
- Proficiency in Microsoft Office tools preferred
Capabilities - Adaptable and partner-minded
- Ability to facilitate and lead teams through coaching, training, and empowerment
- Strong ability to build simple, consistent, and scalable training standards across multiple warehouse environments.
- Ability to partner effectively with Operations, HR, Safety, Quality, and site leadership
- Excellent verbal and written communication skills
- Innovative project management skills
- Time management and planning skills
Physical and Mental Requirements While performing the duties of this job, the employee requires the ability to:
- Hear, read and comprehend, write and communicate
- Continuously grasp and handle objects and work around moving machinery
- Regularly stand, walk, bend, squat/kneel, twist/turn or reach
- Spend 50% of time on warehouse floor in fast-paced environment
- Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Pay Grade Level 16
Salary Range $71.250 to $95,000
