Training & Dealer Support Manager - Norton USALocation - Main Office - Jersey City, New Jersey but flexible
Travel - 50% of the time, United States and Canada but must hold a passport and be able to travel internationally.
Reports to - Head of Aftersales
The Opportunity - Norton's next-generation motorcycles combine advanced engineering, sophisticated electronics, and performance. You will build the technical training program that prepares dealer technicians to diagnose, service and maintain Norton's product line to the highest standards. Delivering exceptional levels of service is part of the Norton brand and all technical training requires an equal customer centric focus.
Principal Responsibilities- Communicate the voice of customer throughout the Norton network
- Create continuous improvement process for future training requirements/course development
- Ensure all future Norton products enter market with fully implemented update training Develop and deliver technical training programs through multi-media formats
- Conduct classroom and hands-on motorcycle training
- Train technicians on products, systems, and diagnostics
- Develop materials and technical assessments
- Ensure that all Service personnel have access to point of care technical information
- Support technician certification programs
- Maintain and react to network level training status data
- Maintain training equipment and motorcycles
- Collaborate with global engineering and training teams
- Provide input for instructional elements of service communications/bulletins
- Identify needs through dealer and field feedback
Ideal Candidate ExperienceTeaching or technical training development and implementation is required, along with the ability to effectively communicate technical information and deliver hands-on instruction. Minimum of five years of experience as an automotive or motorcycle technician, with strong technical and communication skills, modern electronic diagnostic experience, and familiarity with OEM service operations, warranty procedures, consumer protection laws, and service department best practices.
Personal AttributesSelf-starter comfortable within a results focused environment
Strong ownership mentality and attention to detail.
Commercially minded with the ability to balance requirements and business growth objectives.
Strong interpersonal skills and ability to work across international teams.
Comfortable operating in a fast-paced, evolving business environment.
Ability to move seamlessly between strategic planning and hands-on execution.
What does success look like - Year 1Successfully setup and train 30 Norton dealership across the United States. Set the standard for comprehensive training encompassing technical and operational aspects of Norton and ensuring a positive impact on customer satisfaction and dealership operational effectiveness.
Compensation & BenefitsWe offer a competitive compensation package, commensurate with experience and qualifications. Our comprehensive benefits package includes health insurance, a 401(k) retirement plan with company match, paid holidays, and paid time off (PTO).
