Bachelor's degree in Human Services, Social Work, Human Resources, or related field, or equivalent experience.
4+ years in administrative support, training, or coordinator role.
Experience in designing, developing, facilitating, and evaluating training programs.
Strong knowledge of trauma-informed care and behavioral health principles.
Experience with Learning Management Systems (LMS) and HRIS platforms.
Proficiency in Microsoft Office, especially Excel and PowerPoint.
Strong organizational, communication, and problem-solving skills.
Responsibilities
Design and deliver engaging training programs on trauma-informed care and supportive housing practices.
Develop competency-based learning experiences for frontline employees.
Coordinate training sessions, including logistics and attendance tracking.
Assess learning needs and identify employee skill gaps across departments.
Evaluate training effectiveness and recommend improvements based on feedback and performance data.
Maintain training records and analyze participation and compliance data.
Build relationships with department leaders to promote a culture of learning.
Benefits
Medical, dental, and vision insurance with low employee costs.
Company-paid life and disability insurance.
Paid parental leave.
Flexible Spending Accounts.
401(k) with employer matching.
Generous Paid Time Off, including paid sabbatical leave.
Employee wellness programs.
Professional development and career growth opportunities.
Full Job Description
Training Coordinator, Support Operations and Staff Development
This is a hands-on opportunity for a training and development professional with a strong background in trauma-informed care, behavioral health, and human services. You'll primarily support our Supportive Housing Operations team while collaborating with Outreach, Healthcare Services, and other departments to design and deliver training programs that improve employee performance and the quality of services we provide.
As a newly created position, this role offers the opportunity to help shape and build training programs, introduce innovative learning solutions, and make a direct impact on the employees and communities we serve. If you're a collaborative, self-motivated professional who enjoys developing others and turning learning needs into practical solutions, we'd love to hear from you.
Location: Ruth Williams House, 2415 North Broad Street, Philadelphia, PA
Schedule: Full-Time, Monday through Friday, with flexible start times between 8:00 AM and 9:00 AM. Hybrid eligible with 1 remote day per week during the first 90 days and up to 2 remote days per week thereafter.
Compensation: $81,000-$84,000 annually, based on experience.
What You'll Do
Design & Deliver Training Programs
Design, develop, and facilitate engaging training programs focused on trauma-informed care, behavioral health, supportive housing practices, and staff development.
Develop practical, competency-based learning experiences tailored to the needs of frontline employees and the populations they serve.
Support the development and implementation of onboarding and job-readiness programs that prepare employees for success in their roles.
Research and incorporate best practices in adult learning, instructional design, and in-person, virtual, and hybrid training methods.
Partner with internal trainers and subject matter experts to strengthen training quality and delivery.
Coordinate Training & Compliance
Coordinate training sessions, including scheduling, materials, communications, attendance tracking, and training logistics.
Maintain the organizational training calendar and support timely completion of required training and certifications.
Monitor training compliance and collaborate with department leaders to address gaps and improve participation.
Supervise and support the Training Specialist to ensure consistent training delivery, documentation, and coordination.
Assess Training Needs & Improve Programs
Partner with Supportive Housing Operations, Outreach, Healthcare Services, and other departments to assess learning needs and identify employee skill gaps.
Collaborate with the Director of Training and Organizational Learning to develop and implement training initiatives aligned with organizational priorities.
Evaluate training effectiveness through participant feedback, assessments, and performance data, recommending improvements to strengthen learning outcomes.
Research and evaluate external training providers, resources, and learning solutions to support program needs.
Support organizational learning initiatives that strengthen employee engagement, professional development, and operational effectiveness.
Manage Learning Systems & Reporting
Maintain accurate training records, course information, and completion data within the Learning Management System (LMS) and HRIS.
Track and analyze training participation, compliance, and program effectiveness.
Develop reports and dashboards to communicate training outcomes and key performance indicators to leadership.
Support improvements to learning systems, reporting processes, and training administration.
Build Partnerships & Support a Culture of Learning
Develop strong relationships with department leaders, frontline employees, and internal stakeholders to identify and address training priorities.
Promote professional development opportunities and encourage employee participation in organizational learning programs.
Support communication strategies that increase awareness and accessibility of training resources.
Contribute to a collaborative learning environment that supports continuous improvement and employee growth.
What You'll Need
Bachelor's degree in Human Services, Social Work, Human Resources, or a related field, or an equivalent combination of education and experience.
Four (4) or more years of experience in an administrative support, training, or coordinator role.
Demonstrated experience designing, developing, facilitating, and evaluating training or professional development programs.
Strong knowledge and practical application of trauma-informed care principles and behavioral health approaches.
Experience working with or supporting individuals and communities experiencing complex social, behavioral health, housing, or other barriers to stability and well-being.
Experience using Learning Management Systems (LMS) and familiarity with HRIS platforms.
Strong proficiency in Microsoft Office, including advanced Excel skills and PowerPoint, and experience with virtual collaboration tools and audiovisual equipment.
Strong organizational, communication, presentation, and problem-solving skills.
Demonstrated ability to build effective working relationships and collaborate across departments and organizational levels.
Ability to work independently, manage competing priorities, exercise sound judgment, and adapt to evolving organizational needs.
First Aid/CPR/AED Instructor certification or the ability to obtain certification within 60 days of hire.
Ability to travel to various Project HOME locations to coordinate and facilitate training.
What You May Bring
Experience developing and facilitating customized trauma-informed training for frontline employees in supportive housing, behavioral health, or human services settings.
Experience contributing to or implementing an organization-wide learning and development strategy.
Experience working in nonprofit organizations, healthcare, supportive housing, behavioral health, or government social services.
Familiarity with Power BI, Tableau, or similar data visualization and reporting tools.
Experience developing onboarding programs, competency-based learning frameworks, or employee development initiatives.
Experience assessing organizational training needs and translating skill gaps into practical learning solutions.
A collaborative, self-directed, and solutions-oriented approach to improving employee learning and development.
What We Offer
Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.
Eligible employees enjoy:
Competitive compensation
Medical, dental, and vision insurance with low employee costs
Company-paid life and disability insurance
Paid parental leave
Flexible Spending Accounts
401(k) with employer matching
Generous Paid Time Off, including paid sabbatical leave
Employee wellness programs
Professional development and career growth opportunities
