5-7 years of experience in production support for high-performance applications
Strong troubleshooting skills for undefined issues
Experience with equities and equity options trading
Familiarity with FIX protocol and alternative exchange protocols
Proficient in SQL for database maintenance and queries
Experience in Linux and Windows environments in large-scale production
Background in electronic trading systems, preferably at a proprietary trading firm
Responsibilities
Establish best-in-class production support and proactive monitoring
Ensure maximum availability of trading systems to capture key opportunities
Provide support across various asset classes and global trading teams
Develop automation tools and leverage third-party technologies
Troubleshoot production incidents from internal and external factors
Automate software configuration and rollout to minimize errors
Collaborate with global teams to ensure consistent 24x7 support
Benefits
Comprehensive medical, pharmacy, dental, and vision insurance
401k plan with discretionary employer match
Short and long-term disability insurance
Life and AD&D insurance
Health savings and flexible spending accounts
Full Job Description
Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems. They support a wide variety of trading teams globally who are participating in markets such as equities, fixed income and cryptoassets. They perform technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring.
What you'll do in this role:
Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
Ensure maximum trading system availability to avoid missing any key trading opportunities
Provide support for various trading groups' production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
Build documentation for common procedures, troubleshooting scenarios and system architecture.
Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment
What's needed in this role:
Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process
Prior experience supporting high performance applications, process monitoring, and troubleshooting
Demonstrated knowledge of network communications, including use of multicast networking
Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
B.S. in Computer Science or equivalent degree
Self-motivation and intellectual curiosity; desire to continually grow and always seek improvements in production support function
High level of ownership and accountability, reliability, and strong follow through
Ability to handle pressure and time constraints with composure; ability to multitask and context switch efficiently
Strong organizational skills, including ability to effectively plan and prioritize
Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
Must be able to quickly apply prior context to troubleshooting and communication efforts
The annual base salary range for this position is $175,000 to $225,000 depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
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About DRW
DRW is a financial trading firm that specializes in derivatives trading. The company was founded in 1992 by Don Wilson and has since grown to have offices in Chicago, London, Montreal, New York, and Singapore. DRW trades a variety of financial instruments, including futures, options, and cryptocurrencies. The company is known for its quantitative trading strategies and has developed a number of proprietary trading systems. DRW is also involved in venture capital and has invested in a number of technology startups.
