Trading Application SupportDepartment: Operations
Employment Type: Full Time
Location: Chicago, IL
DescriptionSupport existing trading systems for internal and external customers in a fast-paced growing environment.
What You'll Do• Create, modify, and maintain user logins and account configurations within WEX systems.
• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs
• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
• Work with developers to improve software and troubleshoot problems
• Maintain documentation of support processes, ongoing technical issues, and workarounds
• Assist with resolving clearing issues
• Work on special projects as necessary
What We're Looking For• Must have proven ability to manage multiple tasks effectively
• Must have excellent customer support and communication skills
• Must have an understanding of trading industry concepts and terminology
• A working knowledge of finance industry clearing is a plus
• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
• Proficiency with the Windows operating system is a plus
• Self-motivated, energetic and results-orientated
• 2-3 years of Financial Services experience is preferred
Benefits:- Highly competitive salary & bonus opportunity
- Generous paid time off and flexible scheduling
- 100% coverage of medical, dental, vision, life, and disability benefits for single coverage
- Generous Paid Parental Leave
- Retirement Plans: 401K and Roth 401K
- Profit sharing plan
- Long- and short-term disability
Additional Perks:- Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)
- On-site gym with a subsidized membership
- Frequent company outings
- Opportunity to give back to organizations that help individuals in need in the Chicagoland area
Professional Development:- In-house education team - classes and resources are offered for continuous learning opportunities
- Mentorship Program through your first six months of employment
The base compensation range for this role is approximately $80,000-$100,000 contingent on experience. Wolverine Execution Service's total compensation model includes base salary and an annual discretionary bonus.
