5-7 years of experience in luxury hospitality or travel operations
Proven track record in leading customer-facing teams
Exceptional organizational and project management skills
Strong verbal and written communication abilities
Natural relationship-building and trust-inspiring skills
Proficient in Microsoft Office Suite
Willingness to travel extensively, including weekends and evenings
Responsibilities
Create personalized guest experiences with a focus on service excellence
Anticipate and resolve guest concerns effectively
Lead teams of 5+ on trips for 40-120 guests
Communicate updates clearly to guests and team members
Develop and execute operational itineraries with seamless logistics
Manage trip budgets exceeding $1M with financial acumen
Build and maintain relationships with vendors and partners
Benefits
Comprehensive health benefits including medical coverage
Retirement savings plan with company contributions
Generous paid time off allowance
Group-wide travel discounts
Relocation package available
Full Job Description
International Tour Director, based on-site in Chapel Hill, North Carolina.
As the operational leader of each assigned program, you will coordinate and deliver exceptional golf and leisure programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide. This role combines luxury hospitality, international travel operations, group leadership, communication, relationship management, and real-time problem-solving.
What we'll offer:
Competitive base salary of $175,000 to $225,000 plus a performance-based bonus (5% target, up to 10%)
Comprehensive health benefits; medical coverage for the employee included
Retirement savings plan with company contributions
Generous paid time off allowance
Group-wide travel discounts
Relocation package can be provided
What you'll do:
Guest Experience Delivery
Create a welcoming, personalized experience with a guest-first mindset.
Anticipate guest needs, resolve concerns, and confidently manage service recovery.
Stay calm and solutions-focused when plans change.
Build meaningful guest relationships before, during, and after each trip.
Leadership & Team Coordination
Lead and support teams of 5+ colleagues on trips for 40-120 guests.
Communicate clearly through written updates, calls, texts, and guest announcements.
Provide calm, decisive leadership while adapting to changing situations.
Foster a warm culture of respectful camaraderie, collaboration, and inclusion.
Program Planning & Execution
Develop and deliver operational itineraries with seamless logistics.
Manage trip budgets of $1M+ with strong financial judgment.
Prepare operational plans, documentation, and contingencies.
Manage daily tour schedules safely, efficiently, and accurately.
Vendor & Partner Management
Build strong relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination partners, and local vendors.
Ensure contractual commitments and service standards are met.
Identify potential operational risks before they impact guests.
Resolve disruptions with urgency, sound judgment, and solid financial stewardship.
What you'll bring:
Proven experience in hospitality, luxury travel, private club management, event operations, cruise operations, destination management, or a related field
Demonstrated success leading customer-facing operations and delivering exceptional service to discerning, high-expectation clientele
Exceptional organizational and project management skills, with the ability to manage competing priorities on deadline
Outstanding verbal and written communication skills, including confidence with public speaking
Strong interpersonal skills and a natural ability to build relationships and inspire trust
Proficiency in Microsoft Word, Excel, Teams, and OneDrive
Ability to travel for extended periods, such as two weeks at a time, approximately 4-6 times per year, with availability for weekends, evenings, and non-traditional schedules
Nice to have:
Knowledge of golf operations and tournament administration
Experience in private club management, escorted tours, or group travel programs
Event management experience and international travel exposure
Familiarity with Mac hardware, Golf Genius, FileMaker Pro, and/or HubSpot
