Tier III Desktop Engineer

RESPONSIBILITIES

• Serve as the primary Tier III escalation point for desktop, endpoint, and workstation-related incidents affecting USITC personnel.
• Develop, maintain, test, and deploy standard desktop and laptop images supporting the USITC enterprise environment.
• Manage release and deployment activities including operating system updates, software deployments, security patches, driver updates, firmware upgrades, and BIOS updates.
• Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, Microsoft Endpoint Manager, and related endpoint management solutions.
• Plan, coordinate, and execute monthly endpoint patching activities while maintaining compliance with USITC security requirements.
• Monitor patch compliance, endpoint health, device inventory, software versions, and deployment status across the enterprise.
• Package, test, and deploy commercial off-the-shelf (COTS) software and internally approved applications.
• Maintain and support Windows 10 and Windows 11 operating systems, Active Directory, Group Policy, Exchange Online, Microsoft 365 applications, and endpoint security tools.
• Perform vulnerability remediation activities and partner closely with cybersecurity personnel to resolve endpoint findings and maintain compliance.
• Support endpoint hardening efforts in accordance with federal security requirements and industry best practices.
• Troubleshoot complex operating system, hardware, software, authentication, printing, networking, and application issues.
• Support ServiceNow incident, problem, request, change, and knowledge management processes.
• Develop and maintain desktop engineering documentation, baseline configurations, operating procedures, and technical standards.
• Provide mentorship and technical guidance to Tier I and Tier II support personnel.
• Support VIP personnel, executive leadership, and high-visibility users requiring advanced technical assistance.

REQUIRED QUALIFICATIONS

• Active Secret Clearance.
• U.S. Citizenship.
• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be substituted.
• 5-8 years of enterprise desktop engineering or endpoint management experience.
• Experience supporting Windows desktop environments in a federal government or large enterprise environment.
• Experience administering MECM/SCCM, Intune, Active Directory, and Group Policy.
• Experience managing software deployments, endpoint patching, image development, and release management activities.
• Experience supporting Microsoft 365 technologies.
• Strong troubleshooting and analytical skills.

DESIRED QUALIFICATIONS

• CompTIA Security+ CE (IAT Level II).
• Microsoft Endpoint Administrator Associate.
• Microsoft 365 Certified Administrator.
• ITIL Foundation Certification.

TekSynap is seeking a Tier III Desktop Engineer to support the U.S. International Trade Commission (USITC) Information Technology Service Desk Support Services contract. This position serves as a senior technical resource responsible for desktop engineering, endpoint management, operating system deployment, software distribution, patch management, endpoint security, Microsoft 365 administration, and advanced technical escalations supporting USITC users and mission operations. The Tier III Desktop Engineer serves as the technical lead for endpoint lifecycle management and provides expertise across desktop infrastructure, workstation standards, release management, and enterprise client computing services.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday 6 Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Secret clearance

WAGE INFORMATION

Target salary range: $85,000.00 - $125,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual 6s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.