Federal Financial Shared Service Center | Tier 2 Senior AnalystOracle EBS Help DeskTier 2 Support Analyst | MILSTRIP | Oracle Federal Financials
CLIENTFederal Financial Shared Service CenterPROJECTOracle Federal Financials Operations SupportLOCATIONChesapeake, VAWORKARRANGEMENTOnsite (limited telework with client approval)U.S. WORK
AUTHORIZATIONU.S. citizenship requiredSCHEDULEMonday-Friday, 40-hour week, within 6:00 am-9:00 pm ET; occasional maintenance weekends and month-end or year-end closeEXPERIENCE6+ yearsDEGREEBachelor's degree or equivalentThe OpportunityWe are seeking a Tier 2 Senior Analyst to resolve complex technical and functional issues escalated from Tier 1 in the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies.
Working under the Tier 2 Lead, this role provides in-depth support across sub-ledgers, ledgers, interfaces, and financial reports, including MILSTRIP support. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am-9:00 pm ET, Monday-Friday) on a typical 40-hour week; occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.
What You Will Do- Provide in-depth support for issues across financial system sub-ledgers, ledgers, interfaces, and financial reports.
- Work ServiceNow incidents assigned to the Tier 2 assignment group through resolution, with complete ticket documentation.
- Provide MILSTRIP (Military Standard Requisitioning and Issue Procedures) support as part of Tier 2 support.
- Contribute to the Tier 2 ticket backlog report and the weekly priority ticket report.
- Act as a Tier 2 module approver for ALM user access requests.
- Identify root causes, recommend remediation options for government approval, and document fixes in SOPs and desk guides.
- Support audit requests with documentation, data, and walkthroughs.
Required Qualifications- Bachelor's degree or equivalent.
- Minimum 6 years of related experience.
- Experience resolving complex functional or technical issues in an enterprise financial system.
- Experience working ServiceNow (or similar ITSM) incident queues.
- Ability to work on-site in Chesapeake, VA.
Preferred Experience- Oracle E-Business Suite / Oracle Federal Financials support experience.
- Familiarity with MILSTRIP transactions.
- SQL skills for investigating data and transaction issues.
What Success Looks Like- Suggested: Tier 2 incidents are worked through resolution with complete ticket documentation.
- Suggested: Root causes are identified and fixes are documented in SOPs and desk guides.
- Suggested: Accurate input is provided for the Tier 2 backlog and weekly priority ticket reports.
Security & Eligibility Requirements- U.S. citizenship is required.
- Selected candidate must successfully clear a U.S. government suitability background check.
- Must sign a non-disclosure agreement before gaining site and system access.
Benefits- Referral Bonus
- (401k) Matching
- Holidays - Eleven
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
- 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
Benefit eligibility and coverage are subject to applicable plan terms and company policies.
