Job Title

Technical Analyst 2

Location

HAMPTON ROADS - CHESAPEAKE, VA 23320 US (Primary)

Job Description

ESN is currently looking for a RSUPPLY Focused Subject Matter Expert 3 (SME 3) to join a highly motived and skilled team, in support of the BA-ISEA program. The SME will be part of the Service Desk and Operations team that focuses support to assist USFF and FSM customers with incident ticket resolution by providing technical assistance to create, review, process, and track incident tickets through resolution via the NIWC Atlantic's Incident Management tool. Occasionally, after all other distance support options have been exhausted, the contractor may be required to provide on-site technical support to troubleshoot and resolve an incident ticket. On-site technical support locations may be CONUS, OCONUS, or aboard a ship.

Job Requirements

Education: Technical Training in software maintenance and sustainment supporting DoN maintenance, logistics, and business systems.
Experience: Twelve (12) years of hands-on experience with software maintenance products, to include three (3) of the following five (5) areas: Software Maintenance and Sustainment, Lifecycle Logistics, Systems Requirements, Operational Requirements, Test & Evaluation, Training, and Functional Use. Experience may be achieved simultaneously. Recognized expert who has demonstrated industry and/or public service (e.g., federal, state, or local) leadership in supporting DoN maintenance, logistics, and business systems.

Clearance Requirement