Hospital for Special Surgery

The Vice President, Development Operations

Hospital for Special Surgery$326K — $387K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration, operations management, information management, or related field; master's preferred.
  • Minimum of 10 years in progressive management roles in healthcare fundraising and operations, ideally in an academic medicine setting.
  • Experience with CRM conversion is a plus.
  • Strong drive to thrive in a fast-paced, dynamic organization.
  • Deep technical knowledge in CRM management.

Responsibilities

  • Assess and align resources within the development team across functions and programs.
  • Evolve and automate the data strategy for enhanced growth support.
  • Optimize communications, events, and funding initiatives to improve efficiency and collaboration.
  • Analyze fundraising performance and trends, providing insights to leadership and the Board of Trustees.
  • Develop key performance dashboards and reports to guide fundraising strategy and KPI measurement.
  • Create and implement a business plan for the BIKE HSS fundraising program, including brand evaluation and rebranding efforts.
  • Establish a corporate giving strategy to expand on existing successful events.

Benefits

  • Full-time employment with a dynamic work environment.
  • Opportunities for professional development and team leadership.
  • Engagement in high-impact fundraising efforts that shape organizational goals.
  • Collaboration with a diverse group of professionals across various sectors.
Full Job Description
Emp Status
Regular Full time

Work Shift

Compensation Range
The base pay scale for this position is $326,800.00 - $387,100.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Assess the Development team to ensure the appropriate alignment and allocation of resources and personnel across development functions and programs.

Evolve the data strategy, creating structure and automating systems to leverage data in support of continued growth.

Optimize and grow communications, events and annual fund, defining goals for each program, creating data efficiencies, encouraging cross-functional collaboration, documenting workflows, and creating accountability.

Provide analysis and regular reports to the Chief Development Officer, executive leadership, Board of Trustees, development leadership and team on fundraising performance, donor trends, and operational metrics to guide strategy and measure impact.

Develop and produce dashboards and performance reports that guide fundraising strategy and measure KPIs.

Develop a business plan to maximize the potential of Bike HSS, a unique peer-to-peer fundraising program that culminates in an annual New York-based cycle/walk/run event dedicated to advancing research and driving innovation to power the HSS mission. The event is the primary driver of new donors into the HSS development program each year. Conduct a brand evaluation and strategic re-brand transition for BIKE HSS.

Create and execute a robust corporate giving strategy that builds on the success of BIKE HSS and other events.

Further define and build a donor stewardship program that utilizes best practices and creates standards across giving levels, with a particular focus on donors of $1M and above.

Automate routine processes and optimize workflows for gift acceptance and processing, donor and patient confidentiality, financial regulations, and data management.

Partner with HSS IT, finance, research administration, clinical programs, and marketing team to align fundraising operations with organizational goals and ensure accurate forecasting, timely information sharing and reporting, compliance, and donor communications.

Recruit, mentor, develop, evaluate, and retain an industry-leading team of development professionals with a strategy and growth mindset.

In collaboration with development leadership and the fundraising strategy team, ensure that programs drive a culture of philanthropy and strategic engagement of key stakeholders.

Passionately embody and model the purpose and mission of Hospital for Special Surgery.

Education & Experience

A bachelor's degree in business administration, operations management, information management, or a related field is required; a master's degree in one of these areas is preferred.

Ten or more years of progressive management experience in healthcare fundraising, operations, including experience in an academic medicine environment.

Experience overseeing a CRM conversion preferred.

Energy and drive to succeed in HSS's dynamic, fast-paced entrepreneurial environment.
Capabilities

Deep technical competence in CRM management and success managing technical teams.

Up to date with current and emerging technology to seamlessly integrate new technology that enhances reporting, analytics, research, and prospect management in support of fundraising activities that grow revenue.

Deep knowledge of industry best practices and a continuous improvement mindset to bring all perspectives to decision making, challenging self and others to think outside the box.

Solid background in program and project management including planning, budgeting, resource allocation, stakeholder engagement, risk management, prioritization and decision-making.

A strategic thinker with a performance and growth mindset who aligns communications and programs with broader organizational goals.

A collaborative approach to working with executive and medical leadership, development colleagues, and staff, earning their respect through careful listening and bringing authority and expertise to solutions.

About Hospital for Special Surgery

Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
Learn more about Hospital for Special Surgery
Size
4,000 employees
Industry
Founded
1863

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