First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation's leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.
The Role: - Build and maintain long-term, strategic relationships with public safety agencies nationwide.
- Drive adoption and continued engagement of the First Due platform across all levels of the department.
- Lead recurring executive and operational business reviews with Chiefs and Command Staff.
- Proactively identify at-risk accounts and take action to strengthen satisfaction and retention.
- Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities.
- Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities for the First Due suite.
- Deliver targeted education, enablement, and engagement programs designed to drive utilization and measurable outcomes.
- Maintain accurate account health metrics, usage rate, and renewal forecasts.
- Represent the voice of the customer internally while advocating for First Due's vision and best practices externally.
- Participate in user groups, conferences, and regional events to strengthen relationships within the public safety community.
Qualifications and Experience: You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:
- 5+ years of public safety experience
- Demonstrated ability to manage enterprise-level customers with multiple stakeholders and complex needs.
- Strong communication and presentation skills - comfortable leading conversations with Chiefs, Command Staff, and agency leadership.
- Data-driven mindset with an ability to interpret usage trends, risk signals, and growth opportunities.
- Self-starter with strong organizational skills and the ability to prioritize across multiple customers and deadlines.
- Willingness to travel occasionally for onsite agency visits, conferences, or customer summits.
We welcome a diverse workforce! If you don't fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.
Physical Demands and Work EnvironmentThis role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above.
Working at First DueFirst Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart.
The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria, including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
