About the location:A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.
Our Brand Promise:At Four Seasons, Life is richer when we truly connect to the people and world around us.
Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise to you: To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What makes us unique: For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city's refined, effortless side- a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitality-balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it's where effortless glamour meets genuine connection- the city's original address for feeling at home in your own LA.
Responsibilities: Job duties include but are not limited to:
- To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, guest service, employee engagement, and optimum financial performance.
- To maintain the quality of service, facilities, equipment, and overall guest experience in accordance with Four Seasons operating standards and brand expectations.
- To prepare monthly financial, operational, and statistical reports for Hotel senior management, incorporating recommendations regarding Spa operations, market trends, competitive positioning, utilization, market share, and achievement of business objectives.
- To provide leadership, direction, coaching, and development opportunities to Spa employees, creating a highly motivated team that consistently delivers exceptional guest experiences and operational excellence.
- To effectively integrate the Spa within the Hotel's overall marketing strategy and ensure that Spa products, services, promotions, and operational updates are effectively communicated both internally and externally.
- To oversee all Spa staffing functions, including recruitment, onboarding, training, performance management, employee relations, succession planning, and compliance with company policies and procedures.
- To create, manage, and approve departmental schedules, ensuring appropriate staffing coverage based on business volumes, productivity targets, and service standards while controlling labor costs.
- To manage payroll administration for the Spa department, including the review and approval of employee hours, commissions, gratuities, paid time off, overtime, and payroll adjustments, ensuring accuracy and compliance with company policies.
- To oversee inventory management for all Spa retail products, professional treatment supplies, linens, amenities, and operational equipment, maintaining appropriate stock levels and minimizing waste and shrinkage.
- To administer procurement and purchasing activities for the Spa, including vendor management, sourcing, purchase order approval, contract review, and maintaining cost-effective inventory replenishment processes.
- To conduct regular inventory counts, audits, and reconciliations, ensuring accurate financial reporting and adherence to established internal controls.
- To monitor and analyze retail sales performance, treatment utilization, therapist productivity, labor efficiency, and operational metrics, implementing action plans to improve performance where necessary.
- To ensure compliance with all health, safety, sanitation, and licensing requirements, maintaining a safe environment for guests and employees.
- To maintain the physical condition of the Spa and Fitness facilities through preventative maintenance programs and coordination with Engineering and Housekeeping departments.
- To actively engage with guests, solicit feedback, resolve service concerns, and continually identify opportunities to enhance the overall Spa experience and guest satisfaction.
- To perform additional duties and responsibilities as assigned by Hotel management in support of the overall success of the property.
- Ideal candidate will have:
- 1-2 years of experience in a luxury hotel or spa setting.
- Spa Manager should have basic understanding of Microsoft applications, phone etiquette and Spa Soft systems.
- Candidate must be guest focused and have excellent presentation skills
- Communication skills both verbal and written.
- Bi-lingual skills preferred.
We offer:- Salary Range: $82,000- $85,000
- Comprehensive benefits package: Medical/Dental/Vision
- 401K Retirement Savings Plan
- Employee Assistance Program
- Investment in your Wellbeing
- Training Program, Tuition Reimbursement
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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