Telecommunications Administrator

Your Role on the Team

Under the general supervision of the Manager, Telecom Engineers and Field Technicians, the Telecommunications Administrator applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures and solid telecommunications knowledge and experience to support, administer, maintain, and enhance UC Irvine's enterprise communications services. Provides telephone, voicemail, ACD/call center, automated attendant, and 911 services to UCI Irvine faculty, staff, and students, while resolving a wide range of complex technical issues and independently determining appropriate solutions. Demonstrates competency in selecting methods and techniques to obtain solutions. Processes telecommunications service requests; performs client-side system administration, maintenance, and support for the campus Mitel PBX, Microsoft Teams Phone, AWS Connect contact center platform, analog gateway infrastructure, and related telecommunications systems; and supports VOIP, digital, softphone, and analog technologies. The primary focus of the position is driving Teams Phone migrations and supporting enterprise telecommunications modernization initiatives. The successful candidate will possess strong troubleshooting and problem-solving skills, experience improving operational processes and workflows, and the ability to provide technical leadership, project support, design consultation, and vendor coordination. The position is also responsible for maintaining technical documentation, inventory records, and accurate telecommunications billing.

What It Takes to be Successful

Required:

• Demonstrated thorough knowledge of professional telecommunications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Thorough understanding of various telecommunication and network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Experience administering and maintaining Microsoft Teams Phone, including Direct Routing, Auto Attendants, Call Queues, Emergency Calling.
• In-depth experience with telecommunication and network diagnostic and performance management tools and software used to analyze, troubleshoot, and resolve problems with systems and infrastructure. Ability to identify appropriate solutions when responding to incidents and telephone service requests.
• Thorough and broad knowledge and experience working with telecommunication and network management systems.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments, recommend solutions, and prepare computer generated reports.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated diverse problem-solving skills and follows change management policies and procedures.
• Demonstrate project management skills in meeting deadlines, provide status updates, and assess risk.
• Maintains a positive attitude while achieving departmental goals. Strong written, verbal, interpersonal, conflict resolution, and customer service skills while working with internal and external customers/vendors.
• Experience supporting SIP trunking, carrier services, and telecommunications infrastructure.
• Proven skills working with computer systems including proficiency in Microsoft Excel, Word, Outlook, and other common applications.
• Proficient in Agentic AI tools such as Claude, Chatgpt, Google Gemini, and Microsoft Copilot to analyze data, improve processes, and troubleshoot complex problems.
• Working knowledge of IP based networks. Experience installing, administering and maintaining systems and applications on virtual servers.
• Experience configuring, deploying, and troubleshooting analog gateways.
• Adhere to OIT's cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
• Bachelor's degree in related area and / or equivalent experience / training.
• 3-5 yearsof experience in telecommunications.

Driver's License:

• Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

Preferred:

• Experience with administering AWS Connect contact center solutions.
• Experience administering Mitel MX-One PBX telephone system.
• Experience working in a large campus, healthcare, or enterprise environment supporting 10,000+ telephone lines.

Special Conditions:

• Participates in an on-call rotation to respond to incidents outside of normal business hours.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $92,394- $120,000 (Annual).