Job DescriptionAbout the Role:This senior-level role helps to shape strategic direction for telecom expense management in a complex enterprise environment, ensuring strong financial stewardship, operational discipline, and vendor performance across voice, data, wireless, and mobility services. The position combines strategic oversight with hands-on execution, with accountability for budgeting, forecasting, invoice governance, contract compliance, and service optimization while influencing decisions that improve controls, reduce cost, and enhance overall service delivery.
About the team:The FIS Network Team delivers enterprise and client telecommunications connectivity solutions worldwide. Our responsibilities span vendor strategy, network design, circuit provisioning, inventory management, and Telecom Expense Management (TEM). Comprised of wide area network engineers, telecommunications specialists, and expense management professionals, we oversee and optimize FIS's global telecom portfolio. Our mission is to provide world-class, reliable, and cost-effective telecommunications services that enable business operations, support client needs, and drive connectivity excellence across the enterprise.
What You Will Be Doing:- Provide strategic direction and day-to-day accountability for enterprise telecom expense management across voice, data, wireless, and mobility services, with responsibility for vendor relationships, contract oversight, and service lifecycle management.
- Own complex billing operations and multimillion-dollar telecom budgets, including forecasting, variance analysis, financial planning, and spend optimization.
- Drive invoice accuracy, dispute resolution, approvals, payment governance, and contract compliance to strengthen financial controls and reduce unnecessary spend.
- Set expectations with carriers and TEM providers by monitoring performance against service level agreements and key performance indicators to improve service quality and accountability.
- Maintain visibility into telecom inventory, accounts, invoices, and service records to support accurate reporting and operational continuity across the environment.
- Identify and implement process improvements and cost-saving opportunities through spend analytics, utilization reviews, and business-case evaluation.
- Serve as a key point of coordination across internal stakeholders, suppliers, procurement, and cross-functional teams to resolve operational and billing issues while proactively managing risks, timelines, and communications.
- Deliver executive-ready reporting and insights for budgets, vendor spend, procurement activity, and annual planning cycles.
- Operate effectively in a high-volume, detail-intensive environment requiring strong business judgment, analytical rigor, and disciplined execution.
Required Qualifications:Bachelor's degree in Finance, Accounting, Economics, Business, Computer Science, Telecommunications, or a related field preferred. Typically requires 10+ years of experience in telecom services, telecom expense management, financial analysis, budgeting, forecasting, auditing, or related operational support. The ideal candidate brings strong executive communication, analytical, and organizational skills, along with advanced Excel capability and experience with reporting and financial platforms such as PeopleSoft, ServiceNow, Tableau, or similar systems. Deep experience in invoice auditing, spend analysis, cost-benefit evaluation, ROI analysis, and vendor management is strongly preferred. Experience with telecom expense management platforms, particularly Calero or VeraSMART, is a plus.
What We Offer you:At FIS, we are as committed to growing our employees' careers as our own business. We offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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