Technology Support Technician I

Salary : $74,076.00 - $91,992.00 Annually
Location : 9300 Imperial Highway, Annex, Downey, CA
Job Type: Full-time
Job Number: 27-LAC969
Department: Technology Services
Division: Technology Learning and Support Services
Opening Date: 11/10/2026
Closing Date: 11/25/2026 11:59 PM Pacific

Los Angeles County Office of Education (LACOE) is seeking qualified individuals with experience installing and troubleshooting personal computing hardware, software, and related peripheral equipment to apply for the Technology Support Technician I position.

Under immediate supervision, the Technology Support Technician I performs technical installations, diagnoses issues, and completes basic repairs to support LACOE's personal computing, multimedia, and related technologies.

The Well Qualified Candidate Will Possess the Following

Knowledge:

• Personal computing hardware and peripheral equipment, personal computing operating systems, audio-visual peripherals, and conferencing platform
• Cybersecurity principles, protocols, procedures, and software, including multifactor authentication methods and deployment practices
• Diagnostic software and equipment
• Troubleshooting, testing, and diagnostic procedures, equipment, and software
• Hardware and software installation and maintenance practices
• Safety practices and precautions

Competencies:

• Critical Thinking - Analytically and logically evaluating information, propositions, and claims
• Manual Dexterity - Using senses, hands, and fingers in manipulating objects quickly and efficiently
• Professional & Technical Expertise - Applying technical subject matter to the job
• Safety Focus - Showing vigilance and care in identifying and addressing health risks and safety hazards
• Attention to Detail - Focusing on the details of work content, work steps, and final work products
• Learning Agility - Seeking learning opportunities and applying the lessons to one's work
• Professional Integrity & Ethics - Maintaining trust through honesty, adherence to principles, and personal accountability
• Self-Management - Showing personal organization, self-discipline, and dependability
• Oral Communication - Engaging effectively in dialogue
• Customer Focus - Attending to the needs and expectation of customers
• Teamwork - Collaborating with others to achieve shared goals
• Cultural Proficiency - Model communication and interaction that respect and include all individuals and their languages, abilities, religions and cultures

Required Education and Experience
Education: Graduation from high school or equivalent and completion of 12 semester units or 18 quarter units in computer related courses from a recognized college, vocational or trade school, or equivalent specialized training program.

Experience: One year of experience installing and troubleshooting personal computing hardware, software, and related peripheral equipment, OR one year of experience in the LACOE job classification of Customer Service Support Specialist.

Equivalency Provision: A CompTIA A+ certification may substitute for the 12 semester units or 18 quarter units in computer related coursework.

Additional Requirements: A valid California's driver's license and the availability of private transportation or the ability to obtain transportation between job sites is required.

Selection Process
Candidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a written multiple-choice exam, performance exam, and a structured interview.

Contact
For information about the examination process you may send an e-mail to
Hannah Gia at gia_hannah@lacoe.edu

For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)

For complete application information, please go to https://www.lacoe.edu/pc

LACOE Personnel Commission, 9300 Imperial Hwy, EC-Annex, Downey, CA 90242
Additional InformationPending PC Approval 11/17/2026

Minimum qualifications must be met by the close of filing date. For more information, please go to https://lacoe.edu/jobs/hr/classified. For additional information on our testing procedures, please visit Applicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however, additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition, the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans' Credit may be awarded for entry jobs.

This examination is authorized as Open, open to the public.

Recruitment ID: 27-LAC969

This announcement does not constitute an implied contract. Any part of this announcement is subject to change.
Based on full-time assignment:

• Although new employees usually begin at the first salary step, advanced salary step placement may be requested
  
  
• 12 vacation days per year, 18 after 7 years of service
  
  
• 15 paid holidays per year
  
  
• 12 paid sick days annually
  
  
• Insurance includes health, medical, dental, vision and group life
  
  
• Retirement CALPERS combined with Social Security, and pre-tax retirement savings account options

01

PLEASE READ THE FOLLOWING STATEMENT: Answer the following questions as truthfully and accurately as possible. You are not expected to answer at the highest level of each of these items to be qualified.
The application will be evaluated for minimum qualifications. Referring to your application/resume, listing "see resume", or incomplete responses will NOT qualify as a response to any question. Questions that are answered in this method will be considered INCOMPLETE and may result in DISQUALIFICATION.
You are required to answer ALL of the supplemental questions as truthfully and accurately as possible. All experience, education, training, and certification must be included in your application in order to be considered. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process and possible bar from future employment opportunities with the Los Angeles County Office of Education (LACOE).

Select "Yes" if you have read, understood, and agree to the above statements.
Select "No" if you have read, understood, and DO NOT agree with the above statements and voluntarily withdraw your application for this position.

• Yes
• No

02

What is your highest level of education?
Please Note: Proof of education will be required. Degrees must be earned from an institution of higher learning recognized by the Council for Higher Education. Foreign degrees and credit units require translation and equivalency established by an agency recognized by the Commission on Teacher Credentialing.

• No education
• High School Diploma or GED equivalent
• Some college coursework but no degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree

03

Have you completed at least 12 semester or 18 quarter units in computer-related courses from a recognized college, vocational or trade school, or equivalent specialized training program?

• Yes
• No

04

If you responded yes to Question 3, please list the computer-related courses you completed.For each course, please include:a) The name of the college, vocational or trade school, or equivalent specialized training program where you completed the courseb) The name of the course and the course numberc) The number of units of the course completed and if it was semester units or quarter unitsIf you responded no to Question 3, list "n/a".
05

Do you posses a valid, not expired CompTIA A+ certification?Please Note: Proof of certification will be required.

• Yes
• No

06

How many years of experience do you have installing and troubleshooting personal computing hardware, software, and related peripheral equipment?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 or more years

07

Please describe your experience with installing and troubleshooting personal computing hardware, software, and related peripheral equipment.For each related experience, please include:a) Your job title(s)b) Name of the organization(s)c) Job duties/responsibilities related to the job areas described aboved) Length(s) of employmentIf no experience in this area, list "N/A".
08

How many years of experience do you have in the LACOE job classification of Customer Service Support Specialist?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 year but less than 3 years
• 3 year but less than 4 years
• 4 year but less than 5 years
• 5 or more years

09

Do you have a valid California driver's license?

• Yes
• No

Required Question