JP Morgan Chase & Co.

Technology Support

JP Morgan Chase & Co.$80K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years experience in application support or related field
  • Strong coding skills with knowledge of software engineering best practices
  • Experience with incident management and production support processes
  • Familiarity with observability tools and performance monitoring
  • Ability to document technical procedures and create runbooks or knowledge articles

Responsibilities

  • Execute small to medium technical projects with guidance, progressing to independent project delivery.
  • Utilize technology to address business challenges through high-quality and maintainable coding.
  • Support daily operations of business-critical applications and ensure system reliability.
  • Triaging and escalating production issues that lead to outages while ensuring resolutions are prompt.
  • Identify repetitive tasks and develop strategies to eliminate manual toil, enhancing overall efficiency.
  • Create and manage documentation for operational processes, including runbooks and SOPs.
  • Implement and optimize observability patterns, monitoring KPIs, and alerting systems.

Benefits

  • Collaborative work environment that encourages idea sharing.
  • Opportunities for professional development and skill enhancement.
  • Flexibility to work on independent and team-based projects.
  • Access to the latest technology and resources for application support.
Full Job Description
Job Description

Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities and Deliverables:
  • Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
  • Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
  • Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
  • Responsible & accountable for triaging and escalating production issue causing outages.
  • Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
  • Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
  • Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
  • Automate repetitive tasks, and enhance reliability.
  • Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
  • Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
  • Adhere to processes, company policies, required to deliver high quality services to clients & partners.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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