JP Morgan Chase & Co.

Technology Support Director- Enterprise Software Vendor Management

JP Morgan Chase & Co. • $130K — $180K *
Jersey City, NJ 07310In-Person
Enterprise Technology
11 - 15 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 15+ years of experience in enterprise software vendor management, IT sourcing, or related disciplines in complex organizations
  • Proven track record of managing global, cross-functional teams
  • Deep knowledge of enterprise software licensing models from major vendors
  • Successful leadership in high-stakes vendor negotiations for large contracts
  • Substantive knowledge in FinOps practices, particularly in SaaS spend management
  • Strong skills in executive stakeholder engagement and presentation
  • Demonstrated financial acumen with large software budgets and forecasting
  • Experience establishing a Software Asset Management program in large enterprises

Responsibilities

  • Own the enterprise software vendor management strategy and governance.
  • Lead the global SaaS FinOps practice for spend visibility and optimization.
  • Oversee internal cost allocation frameworks for software assets.
  • Manage public cloud marketplace transaction management across platforms.
  • Lead deal analysis and business case management for software investments.
  • Oversee enterprise software budget and forecast management process.
  • Build, lead, and develop a high-performing global vendor management team.
  • Serve as senior relationship owner for strategic software vendors.
  • Define and report key performance indicators for vendor management function.
  • Drive continuous improvement by identifying tooling and process gaps.

Benefits

  • Impact the company’s commercial terms and technology objectives through vendor management.
  • Lead and develop a global team, influencing future leaders in the field.
  • Engage directly with C-suite executives and senior leaders.
  • Opportunity to optimize company-wide software spend and resource allocation.
  • Contribute to the strategic direction of the Firm's software capabilities.
Full Job Description
JOB DESCRIPTION

As the Technology Support Director – Enterprise Software Vendor Management within our technology organization, you will own the end-to-end enterprise software vendor management strategy, including strategic relationship governance, contract lifecycle management, and negotiation frameworks across a global portfolio of Tier 1 and Tier 2 software vendors, ensuring commercial terms, service levels, and renewal outcomes align with the Firm's technology and financial objectives.

Job responsibilities 

  • Own the end-to-end enterprise software vendor management strategy, including strategic relationship governance, contract lifecycle management, and negotiation frameworks across a global portfolio of Tier 1 and Tier 2 software vendors, ensuring commercial terms, service levels, and renewal outcomes align with the Firm's technology and financial objectives.
  • Lead the global SaaS FinOps practice, establishing policies, tooling, and operating cadences that provide real-time visibility into SaaS spend, utilization, and waste — enabling data-driven allocation decisions, rightsizing actions, and spend optimization across business units.
  • Oversee internal billing and cost allocation frameworks for software assets, ensuring transparent and defensible charge-back and show-back models that hold business units accountable for consumption, support informed investment decisions, and align software costs to organizational value delivery.
  • Manage public cloud marketplace transaction management, including procurement of third-party software through AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace — optimizing committed spend drawdown, private offer structures, and consolidated billing in coordination with cloud FinOps and procurement partners.
  • Lead deal analysis and business case management for strategic software investments and renewals, including total cost of ownership modelling, build-vs-buy assessments, vendor benchmarking, and executive-ready investment recommendations that frame commercial options, trade-offs, and risk implications for senior decision-makers.
  • Own the enterprise software budget and forecast management process, partnering with Finance and Technology leadership to produce accurate annual plans, in-year forecasts, and variance analysis across a multi-hundred-million-dollar software portfolio — ensuring budget integrity and proactive identification of cost risks and optimization opportunities.
  • Build, lead, and develop a high-performing global team of vendor management, SAM, and FinOps professionals, establishing clear accountabilities, career development pathways, performance expectations, and an operating rhythm that scales with the complexity and growth of the software portfolio.
  • Serve as the Firm's senior relationship owner for strategic software vendors, including executive-level engagement with account teams, partnership governance with vendor C-suite counterparts, and escalation management — translating relationship capital into commercial leverage and preferred partner status.
  • Define, track, and report key performance indicators for the vendor management and SAM function, including cost savings realization, license compliance rates, utilization efficiency, contract renewal outcomes, and team productivity metrics — communicating performance and strategic progress to senior technology and finance leadership on a regular cadence.
  • Drive continuous improvement across the function by identifying tooling, process, and capability gaps; sponsoring strategic initiatives to modernize the SAM and FinOps technology stack; and embedding industry best practices, including FinOps Foundation frameworks and ITAM standards, into the operating model.
Required qualifications, capabilities, and skills 
  • 15+ years of progressive experience in enterprise software vendor management, software asset management, IT sourcing, FinOps or a closely related discipline within a large, complex organization.
  • Demonstrated track record managing and developing global, cross-functional teams, with the ability to align diverse talent across geographies, time zones, and organizational boundaries toward shared commercial and operational objectives.
  • Deep expertise in enterprise software licensing models, including perpetual, subscription, SaaS, and consumption-based agreements across major vendors such as Microsoft, Oracle, SAP, Salesforce, and ServiceNow.
  • Proven success leading high-stakes vendor negotiations, including enterprise agreement renewals, multi-year SaaS contracts, and strategic partnership structures — with demonstrated ability to achieve material cost savings and favorable commercial terms.
  • Substantive FinOps knowledge and practical application, including SaaS spend management, cost visibility frameworks, utilization optimization, and charge-back/show-back modelling at enterprise scale.
  • Strong executive stakeholder engagement skills, with experience regularly presenting to and influencing C-suite and senior leadership audiences on software investment decisions, cost performance, vendor risk, and strategic sourcing recommendations.
  • Demonstrated financial acumen, including ownership of large, multi-currency software budgets, multi-year forecast modelling, variance analysis, and the ability to translate complex cost data into clear, decision-ready business narratives.
  • Experience establishing or maturing a Software Asset Management program, including license reconciliation, entitlement management, compliance monitoring, and audit defense in a Fortune 500 or equivalent enterprise environment.
  • Proven ability to operate effectively in ambiguity and complexity, leading cross-functional initiatives without direct authority and driving outcomes through influence, structured problem solving, and stakeholder alignment.
  • Strong operational and governance discipline, with experience designing and implementing process controls, approval workflows, policy frameworks, and performance measurement systems that scale across a global organization.
Preferred qualifications
  • Hands-on experience with public cloud marketplace procurement models, including private offers, committed use structures, and ISV transaction management through AWS Marketplace, Azure Marketplace, or Google Cloud Marketplace.
  • Deep familiarity with Microsoft commercial agreement structures, including Enterprise Agreement, Microsoft Customer Agreement, Microsoft Azure Consumption Commitment, and associated licensing optimization levers across M365, Azure, and Dynamics product families.
  • Formal FinOps certification (FinOps Certified Practitioner or FinOps Certified Professional, issued by the FinOps Foundation) or equivalent demonstrated expertise in cloud and SaaS financial management frameworks.
  • Demonstrated use of data and analytics to drive commercial decision-making, including vendor benchmarking, spend trend analysis, utilization modelling, and scenario analysis that strengthen negotiating positions and sharpen portfolio investment decisions.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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