5-7 years of experience in IT operations or consulting roles
Strong understanding of Digital Employee Experience (DEX) and automation
Experience with enterprise SaaS platforms and subscription-based software
Familiarity with Business Value Assessments and ROI frameworks
Excellent facilitation and communication skills
Ability to influence cross-functional teams without direct authority
Responsibilities
Partner with Value Engineers to translate business value insights into actionable success plans
Track customer progress towards outcomes and identify improvement opportunities
Govern formal sales-to-post-sales handoffs to ensure accurate documentation
Provide consulting guidance on DEX, automation, and operational maturity
Facilitate alignment between business objectives and technical capabilities
Develop reusable tools and frameworks for consistent customer outcomes
Share best practices to enhance customer adoption and value realization
Benefits
Remote work location in the USA
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive health insurance with 100% employer-paid medical coverage
Up to 12 weeks of parental leave
Quarterly team-building events and company-wide meetings
Open door policy and business casual dress code
Commitment to diversity and inclusion as a core value
Full Job Description
Help customers realize measurable value from their TeamViewer ONE investment by connecting presales business value insights with post sales adoption, success planning, and demonstrated business outcomes.
The Technology Solutions Consultant serves as the bridge between Value Engineering and Customer Success, ensuring that expected business outcomes identified during the sales process are translated into actionable success plans, adoption strategies, and value realization activities. The role helps customers improve productivity, strengthen business resilience, and progress toward autonomous IT operations through effective use of TeamViewer ONE solutions, integrations, and subscriptions.
Partner with Value Engineers to review Business Value Assessments (BVAs), validate assumptions, and translate expected outcomes into measurable customer success plans.
Convert customer objectives, value hypotheses, and expected benefits into documented success metrics, milestones, and adoption targets.
Track progress toward agreed outcomes and identify opportunities to improve customer value realization.
Review Business Value Realization (BVR) evidence and recommend actions to address adoption, utilization, or value realization gaps.
Own and govern formal sales-to-post-sales handoffs, ensuring customer objectives, use cases, stakeholders, success measures, risks, and value assumptions are accurately documented and accepted.
Establish clear accountability, ownership, and success criteria across customer-facing teams.
Ensure continuity between presales commitments and post sales execution.
Provide consulting guidance focused on Digital Employee Experience (DEX), automation, integrations, operational maturity, and DEXOps best practices.
Advise customers on maximizing adoption and utilization across purchased TeamViewer ONE capabilities.
Help customers align platform capabilities with operational goals and desired business outcomes.
Support customers in progressing from reactive support models toward more proactive and autonomous IT operations.
Partner with Sales, Solution Engineering, Value Engineering, Customer Success Managers, Technical Account Managers, Support, and Account Managers.
Facilitate alignment between business objectives, technical capabilities, adoption activities, and value realization efforts.
Enable customer-facing teams with guidance on success planning, value realization, and DEXOps methodologies.
Improve handoff standards, success planning frameworks, value realization methodologies, and reporting practices.
Develop and maintain reusable tools, templates, and governance processes that support consistent customer outcomes.
Identify and share best practices across teams to improve customer adoption and demonstrated value.
Technical & Operational Expertise
Understanding of IT operations, Digital Employee Experience (DEX), endpoint management, automation, integrations, and business resilience.
Experience working with enterprise SaaS platforms and subscription-based software solutions.
Knowledge of operational maturity frameworks and technology adoption practices.
TeamViewer ONE or other DEX platform experience is preferred.
Consulting & Customer Engagement
Experience leading discovery workshops and translating business objectives into actionable customer success plans.
Ability to connect technical capabilities, utilization metrics, and adoption data to measurable business outcomes.
Strong facilitation, communication, analytical, and documentation skills.
Ability to manage stakeholders and influence cross-functional teams without direct authority.
Value Realization Mindset
Familiarity with Business Value Assessments, business cases, ROI frameworks, or value realization methodologies.
Understanding of how organizations measure software adoption, utilization, and business outcomes.
Ability to evaluate customer success against expected value and recommend corrective actions when gaps exist.
Success in this role is demonstrated through:
Complete and effective sales-to-post-sales handoffs.
Clearly defined and measurable customer success plans.
Increased utilization and adoption of purchased TeamViewer ONE capabilities.
Credible and actionable value realization recommendations.
Reliable evidence demonstrating customer progress toward expected business outcomes.
Consistent alignment between presales value expectations and post sales execution.
Improved customer confidence in the value delivered by their TeamViewer ONE investment.
What we offer:
Work location is Remote, USA.
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
The base salary range for this position is $125,000 - $150,000 USD annually. This range represents the base pay TeamViewer reasonably expects to offer for this role and may vary based on job-related factors such as skills, experience, qualifications, location, business needs, and internal equity. In addition to base pay, this role may be eligible for TeamViewer's company bonus and RSU program. TeamViewer offers eligible employees a competitive benefits package designed to support health, wellbeing, family, and financial security. Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts. Eligibility and offerings may vary by role, work schedule, location, and plan terms.
