3+ years of IT experience in legal or professional services
Strong knowledge of Windows 11 and Office 365
Familiarity with Active Directory and device troubleshooting
Experience supporting attorneys or client-facing professionals
Excellent interpersonal and communication skills
Hands-on experience with iPhone/Android support and conference room technology
Responsibilities
Deliver white-glove support for users in a Microsoft 365/Windows 11 environment
Handle escalated service tickets with expert troubleshooting
Support video conferences, webinars, and high-stakes meetings
Maintain Active Directory security groups and mobile device management
Participate in IT projects and infrastructure upkeep
Work fully onsite, Monday to Friday, in a professional office setting
Be available for occasional after-hours emergencies and local office travel
Benefits
Opportunity to work in a polished, professional office environment
Engage directly with high-profile legal operations
Be part of a critical IT support team
Gain experience in a fast-paced, client-focused setting
Potential for involvement in significant IT projects
Full Job Description
Job Description
Technology Services Administrator Salary Range: $85k to $95k
This is your chance to step into a critical onsite IT role at our client's Del Mar office and directly support the infrastructure that powers world-class legal operations.
About the Role: We're looking for a Technology Services Administrator (Desktop Support professional) who thrives in a fast-paced, professional services environment. In this role, you'll be the go-to onsite IT expert, supporting attorneys and staff with end-user systems, meeting technologies, and infrastructure maintenance.
What You'll Do:
Deliver white-glove support for users in a Microsoft 365/Windows 11 environment
Handle escalated service tickets and provide expert-level troubleshooting
Support video conferences, webinars, and high-stakes meetings
Maintain AD security groups, MDM, document management systems (iManage, NetDocs)
Participate in IT projects and infrastructure upkeep
Work fully onsite, Monday-Friday in a polished professional office
Be available for occasional after-hours emergencies and light travel between local offices
What You Bring:
3+ years of IT experience in legal or professional services (this is a must!)
Strong knowledge of Windows 11, Office 365, Active Directory, and printer/device troubleshooting
Experience supporting attorneys or client-facing professionals
Stellar interpersonal and communication skills
Hands-on familiarity with iPhone/Android support, conference room tech, and AD
Location: San Diego, CA (onsite, M-F) Travel: Light, ~10% between Downtown San Diego and Del Mar
About Prosum Inc
Prosum Inc. is an information technology services company that provides a wide range of services to clients in the healthcare, financial services, and technology sectors. The company was founded in 2002 and is headquartered in Irvine, California. Prosum has a team of over 200 professionals who specialize in software development, cloud computing, and cybersecurity. The company has completed projects for clients such as Kaiser Permanente, Wells Fargo, and Microsoft. Prosum is committed to providing innovative solutions that help clients achieve their business goals.
