Prosum Inc

Technology Services Administrator (San Diego)

Prosum Inc$85K — $95K *
Legal & Accounting
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of IT experience in legal or professional services
  • Strong knowledge of Windows 11 and Office 365
  • Familiarity with Active Directory and device troubleshooting
  • Experience supporting attorneys or client-facing professionals
  • Excellent interpersonal and communication skills
  • Hands-on experience with iPhone/Android support and conference room technology

Responsibilities

  • Deliver white-glove support for users in a Microsoft 365/Windows 11 environment
  • Handle escalated service tickets with expert troubleshooting
  • Support video conferences, webinars, and high-stakes meetings
  • Maintain Active Directory security groups and mobile device management
  • Participate in IT projects and infrastructure upkeep
  • Work fully onsite, Monday to Friday, in a professional office setting
  • Be available for occasional after-hours emergencies and local office travel

Benefits

  • Opportunity to work in a polished, professional office environment
  • Engage directly with high-profile legal operations
  • Be part of a critical IT support team
  • Gain experience in a fast-paced, client-focused setting
  • Potential for involvement in significant IT projects
Full Job Description
Job Description

Technology Services Administrator
Salary Range: $85k to $95k

This is your chance to step into a critical onsite IT role at our client's Del Mar office and directly support the infrastructure that powers world-class legal operations.

About the Role:
We're looking for a Technology Services Administrator (Desktop Support professional) who thrives in a fast-paced, professional services environment. In this role, you'll be the go-to onsite IT expert, supporting attorneys and staff with end-user systems, meeting technologies, and infrastructure maintenance.

What You'll Do:
  • Deliver white-glove support for users in a Microsoft 365/Windows 11 environment
  • Handle escalated service tickets and provide expert-level troubleshooting
  • Support video conferences, webinars, and high-stakes meetings
  • Maintain AD security groups, MDM, document management systems (iManage, NetDocs)
  • Participate in IT projects and infrastructure upkeep
  • Work fully onsite, Monday-Friday in a polished professional office
  • Be available for occasional after-hours emergencies and light travel between local offices
What You Bring:
  • 3+ years of IT experience in legal or professional services (this is a must!)
  • Strong knowledge of Windows 11, Office 365, Active Directory, and printer/device troubleshooting
  • Experience supporting attorneys or client-facing professionals
  • Stellar interpersonal and communication skills
  • Hands-on familiarity with iPhone/Android support, conference room tech, and AD

Location: San Diego, CA (onsite, M-F)
Travel: Light, ~10% between Downtown San Diego and Del Mar

About Prosum Inc

Prosum Inc. is an information technology services company that provides a wide range of services to clients in the healthcare, financial services, and technology sectors. The company was founded in 2002 and is headquartered in Irvine, California. Prosum has a team of over 200 professionals who specialize in software development, cloud computing, and cybersecurity. The company has completed projects for clients such as Kaiser Permanente, Wells Fargo, and Microsoft. Prosum is committed to providing innovative solutions that help clients achieve their business goals.
Learn more about Prosum Inc
Size
200 employees
Industry
Net Income
$2 million
Founded
2002
5 Year Trend
+20%
Revenue
$50 million

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