About The OpportunityNetrix Global, award-winning provider of cybersecurity and end-to-end IT services, is seeking highly motivated, customer-focused
Technology Operations Engineer supporting a premium workplace technology experience client. This individual will serve as the onsite face of Netrix and will be responsible for delivering an exceptional customer experience while ensuring workplace technology services operate seamlessly. We are looking for self-starters who take initiative, are highly organized, communicate effectively, prioritize appropriately, and interact comfortably with everyone from end users to C-level executives.
How You Will Make An Impact - Customer-first mindset with a focus on delivering an exceptional user experience.
- Self-starter who takes initiative and proactively identifies opportunities for improvement.
- Strong technical troubleshooting and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Comfortable engaging with all levels of an organization, including executive leadership.
- Highly organized with exceptional prioritization and time-management skills.
- Ability to take direction, embrace feedback, and execute effectively.
- Driven, accountable, and committed to ownership through resolution.
- Serve as the primary onsite technology representative for Netrix.
- Provide white-glove customer support and technology assistance.
- Own incidents from identification through resolution and communicate proactively throughout the process.
- Support workplace technology, conferencing platforms, AV systems, endpoints, and networking components.
- Perform readiness checks of conference rooms and collaboration spaces.
- Coordinate with vendors, facilities teams, and centralized support organizations.
- Identify opportunities to improve service quality and the overall customer experience.
What You Will Bring To The Table - 5+ years of technical support, field engineering, workplace technology, or related experience.
- Experience supporting executive-level users and customer-facing environments.
- Outstanding customer service and interpersonal skills.
- Strong organizational, excellent communication, and prioritization capabilities.
- Excellent communication skills
- Highly self-motivated and independent
- Ability to multi-task and work with minimal supervision
- Must maintain current technical understanding of technology within discipline.
- This position might require a Biometric Background Check based on customer need.
Interaction: Daily interaction with client management and employees.
Impact:
Technology Operations Engineer interacts with customer and needs to maintain a positive and professional attitude always.
Location: Manhattan, New York office at Rockefeller Plaza
What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
