3-5+ years in customer success or account management, ideally in IT solutions or SaaS.
Strong interpersonal skills for engaging with both executive and technical stakeholders.
Proven track record in managing multiple accounts and prioritizing tasks effectively.
Experience in driving client adoption, retention, and growth initiatives.
Proactive problem-solving skills with a consultative approach.
Familiarity with client success platforms like Salesforce or HubSpot is advantageous.
Team-oriented mindset that aligns with NAKA's culture of hard work and client care.
Responsibilities
Serve as the main point of contact and trusted advisor for clients.
Understand client goals and success metrics deeply.
Monitor client health and identify engagement opportunities proactively.
Collaborate with Sales and Technical teams for seamless onboarding and service delivery.
Conduct regular business reviews to showcase ROI and future opportunities.
Anticipate client challenges and resolve issues with a solution-oriented mindset.
Drive contract renewals and identify upsell opportunities in collaboration with Sales.
Document client interactions and health indicators in CRM systems.
Build long-term relationships based on trust and results.
Benefits
Opportunity to work in a fast-paced, team-oriented environment.
Engagement in meaningful client relationships that drive success.
Access to professional development and growth opportunities.
A culture that emphasizes hard work, fun, and deep care for client success.
Full Job Description
Location: Central Islip
Job Description
The Technical Account Manager (TAM) is the primary advocate for NAKA's clients, ensuring they receive maximum value from our solutions and services. This role is responsible for driving adoption, retention, and growth by building strong client relationships, understanding business objectives, and aligning NAKA's offerings to help clients succeed. The ideal candidate is client-focused, highly communicative, and thrives in a fast-paced, team-oriented environment.
Key Responsibilities Include:
Serve as the trusted advisor and main point of contact for assigned clients.
Develop a deep understanding of client goals, business drivers, and success metrics.
Proactively monitor client health and identify opportunities for engagement, adoption, and optimization.
Partner with Sales and Technical teams to ensure smooth onboarding, implementation, and continued service delivery.
Conduct regular business reviews with clients to highlight ROI, performance, and future opportunities.
Anticipate client challenges, escalate risks, and resolve issues with a solution-oriented approach.
Drive contract renewals and identify upsell/cross-sell opportunities in partnership with the Sales team.
Advocate for the client internally, ensuring their voice is represented in NAKA's services, offerings, and product roadmap.
Document client interactions, milestones, and health indicators in CRM systems.
Represent NAKA's culture by building strong, long-term relationships based on trust, care, and results.
Experience & Qualification:
3-5+ years of experience in customer success, account management, or client-facing roles (preferably in IT solutions, SaaS, or managed services).
Strong interpersonal and communication skills, with the ability to engage with executive and technical stakeholders.
Proven ability to manage multiple accounts, prioritize tasks, and thrive in a dynamic environment.
Experience driving client adoption, retention, and growth.
Strong problem-solving skills with a proactive and consultative mindset.
Familiarity with Connectwise, Brightguage systems and client success platforms (e.g., Salesforce, HubSpot, Gainsight) is a plus.
A team player who embodies NAKA's culture-work hard, have fun, and care deeply about client success.
