We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
For those who prefer working in a community with others, we have two beautiful offices in convenient locations:
- 2940 Virtual Way, Vancouver
- 74 Seymour Street W, Kamloops
This is a Permanent, Full Time opportunity
Expected Salary Range: $63,943.00 - $79,928.00 - $99,909.00
- Our typical hiring range will be +/- 5% of the midpoint shown above
- Factors influencing this decision include qualifications and market conditions for the role
The Team Our Operations teams are what make it all happen! They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no matter your game, everything is running with a high degree of integrity, efficiency and with our players top of mind. From Player Experience & Strategy, Gaming Platforms & Operations to Facilities, this group loves to execute and are dedicated to their craft. Our casino technicians are a very collaborative group, are supported by a wide range of stakeholders and a robust onboarding program.
The Role Our technicians provide the technical expertise to maintain our casino gaming equipment in our casino facilities, deliver an exceptional experience for our players when they encounter issues and ensure we are leveraging our product to drive value for both our service providers and BCLC. Technicians collaborate and build trusting relationships with internal & external stakeholders. In larger facilities, you will assign work to others, while in smaller locations, you will operate independently. This position reports to a Manager of Business Operations and may require occasional travel to a secondary location within the region.
What you will accomplish - Complete projects to enhance player experience , perform repairs and maintenance that ensures integrity on all BCLC gaming equipment
- Resolve incidents contributing to sensitive player complaints with diplomacy and tact
- Complete assigned duties and contribute towards a high performing casino environment that will excite and delight our players with high revenue machines placed in prime locations
Qualifications and skills - Recognized technical degree or diploma in electronics or technology support;
- 3 to 4 years previous technical (hardware) experience or a related background is preferred;
- An equivalent combination of education and/or experience will be considered;
- Previous customer service experience is preferred.
- Ability to comprehend and apply internal control concepts, verifications and procedural review requirements;
- Ability to compile and analyse information and make informed decisions;
- Ability to be effective working as a part of a team and individually;
- Organizational skills that include attention to detail;
- Ability to deal with sensitive matters with integrity and a degree of diplomacy, tact and confidentiality;
- Excellent written and verbal communication skills;
- Excellent problem solving, troubleshooting, and analytical thinking/innovation;
- Strong computer skills - MS office suite.
- Develop an understanding of Casino operation and associated repairs;
- Develop an understanding of Casino Standards, Policies and Procedures;
- Develop a thorough knowledge of the gaming systems and modules, the communications rack and its functionality
- Ability to work flexible hours (shift work);
- Ability to work at multiple locations within a set region;
- Ability to lift 25kg is required.
What will make you successful - You will problem solve to ensure all BCLC gaming equipment is in good working condition and operational
- You will provide customer service and investigate incidents related to player complaints
- You will execute project plans and move machines within the casino environment, collaborate on team projects and be able to lift 25kg yourself in a safe manner
- You will stay relevant with evolving technology with the various gaming equipment
It would be awesome if you also had - A strong aptitude for troubleshooting issues related to computers or electronic equipment.
What's in it for you- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
- Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
- See all our rewards here
However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.
We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.
