Concept Solutions, LLC (CS) is seeking a detail-oriented
Technical Writer & Knowledge Manager to support a mission-critical application modernization program for a Department of War (DoW) customer.
This initiative will streamline access across a portfolio of production applications by introducing a unified sign-on experience, a common work surface, and a standardized approach to integrating applications into a shared platform-all while maintaining the reliability and continuity of existing systems.
In this role, you will help ensure that essential technical knowledge is accurately documented, organized, and accessible to the teams responsible for application operations and sustainment. You will work closely with technical and support teams to maintain documentation that supports operational consistency, knowledge sharing, and effective service delivery.
Technical Documentation & Knowledge Management
- Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable.
- Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
- Maintain the monthly status report template and coordinate the documentation inputs needed for consistent program reporting.
- Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.
Requirements
- Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
- Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
- Ability to develop and maintain clear, organized technical and operational documentation.
Preferred Qualifications- Experience documenting Government systems and supporting formal deliverable review processes.
- Active Secret security clearance.
Work Location and Schedule
- Location: Hybrid. Reston, VA headquarters and approved remote locations within the United States, with on-site work at Government facilities in Northern Virginia and Maryland as required. Government-furnished equipment is used for all access to Government environments.
- Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program operates in two-week sprints, with a customer demonstration each sprint.
- Travel: 0-10%, within the Washington, DC metropolitan area.
- Security Requirement: U.S. citizenship required. Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher is strongly preferred and may allow an earlier start.
- Compensation: $100,000-$130,000 base salary, depending on experience.
This position is contingent upon contract award, with an anticipated start in October 2026.
