We are seeking a
Technical VP Service to oversee our WA market service department.
Minimum Requirements:- 5-10 years' experience in copier/printer repair industry
- Prior experience managing 25+ service employees
- Min. 5 years' experience in management or supervisor role
- Demonstrative ability to recruit, motivate and train our technical force
- Evaluate cost of operation and establish work assignment benchmarks
- Self-starter with strong problem-solving abilities
- Ability to set compensation structure standard with the industry
- Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Additional Leadership Competencies:- Ability to lead through influence across multiple organizational layers (managers, supervisors, technicians)
- Builds bench strength among service managers and supervisors
- Implements continuous improvement methodologies
- Deep understanding of what it takes to be competent and effective as a manager in the field.
- Focuses on long-term planning
- Understands and effectively communicates the elements of a P&L
- Leverages analytics to drive operational improvements
- Champions customer-centric culture throughout the service organization
- Collaborates closely with sales teams on account management and growth opportunities
- Participates in strategic planning and organizational decision-making
- Manages organizational change initiatives effectively
- Communicates vision and strategy clearly to large, distributed teams
- Builds and maintains relationships with key customers, vendors, and partners
Pacific Office Automation Benefits- DOE: $125k - $160k
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA Programs
#LI-Onsite
