Technical Trainer 2 or 3 (Construction Emphasis) Non-Union Position
Ops Technical Svcs Training B; Sherwood, Oregon (US-OR)
Regular FT, Exempt
Posting # 5719
Position Summary:Develops and conducts training programs for Field Operations, including Construction, Customer Field Services, System Operations and/or other field operations workgroups. Develops and assesses work methods and conducts training to enhance productivity, reduce cost, and maintain worker safety.
Essential Duties & Responsibilities:- Develops and maintains training curriculum. Designs and/or maintains training materials, including course overviews, outlines, trainer's guides, and other training materials (e.g., print materials, electronic materials, props, tools, supplies, and computer-based training).
- Conducts training for NW Natural employees, including classroom training, remote, scenario-based/simulation training, practical training and on-the-job training, as appropriate. Provides training for field coaches and evaluators. May provide training to contractors/contractor trainers.
- Designs training assessments and tools to evaluate employee performance and knowledge in training. Designs assessments for use during qualifying periods following training.
- Utilizes Learning Management System and electronic testing to track training completion and review assessment results with learners
- Observes and provides feedback to field employees on required job knowledge and skills. Conducts training needs assessment and evaluates training effectiveness.
- Performs training administrative duties, including using company software systems to track training, employee attendance, and evaluation results.
- Utilizes technology to enhance training delivery and to measure effectiveness.
- Conducts research and development on new tooling, work methods, and technologies and makes recommendations. Receives and conducts associated training.
- Coordinates and maintains operating manuals, including issuing updates and revisions to ensure compliance with internal and external codes, regulations, and standards.
- May develop and conduct training for fire departments on NW Natural-related natural gas topics. Initiates annual contact with all fire departments located within NWN service territory.
- Assists with and/or takes lead in the material defects and failure investigation process. Analyzes data and prepares reports to ensure compliance requirements are met. Works with Engineering and/or manufacturers/vendors to conduct follow-up analysis on defects/failures.
- Performs quality assurance inspections of personnel to support QA process and ensure standards taught in training are met.
- Provides support to the Operator Qualifications program. Sets up for and conducts evaluations, participates in OQ procedure review/revision, and provides related training.
- Serves as subject matter expert on various company committees, as assigned.
- Operates vehicles on Company business in compliance with state/local laws and Company policies and procedures.
- Coaches field employees on proper work practices, policies and procedures.
- May conduct training for parallel field roles with our industry partners (e.g., other utilities). Travels in territory to conduct training as needed.
- Supports Company's commitment to a culture of safe work practices.
Qualifications:- A minimum of 3 years current NW Natural field operations experience or an equivalent combination of related current and past field operations experience/education for the Level 2 position.
- Relevant field operations experience could include the fields of: system operations, construction, customer field services, etc.
- 5+ years of current NW Natural field operations experience for the Level 3 position.
- Demonstrated advanced knowledge and application of:
- Field Operations Manual
- International Residential Code, International Mechanical Code, as applicable
- NWN Standard Practices Manual and Federal Pipeline Safety Rules
- NWN Emergency Response Procedures
- Company Safe Work Practices and OSHA Regulations - Excellent verbal communication skills in order to effectively communicate standards/expectations and provide one-on-one coaching.
- Proven presentation skills in order to effectively conduct training for small and large groups of technical experts.
- Proven ability to collaborate with others, including other team members, supervisors, and managers; and work effectively with employees at all levels and across departments.
- Demonstrated track record of establishing and maintaining respect and confidence of field employees; proven ability to work collaboratively.
- Values diversity and an inclusive teamwork approach.
- Superb writing skills, including technical documentation, record keeping and report writing; ability to effectively document training plans.
- Demonstrated initiative and results orientation.
- Proven ability to self-start, manage multiple tasks and prioritize work to meet deadlines using time-management techniques.
- Demonstrated problem-solving and creative-thinking skills; ability to define problems, develop and present recommendations, organize information, and identify alternative solutions.
- Skills in process design and improvement.
- Proven interpersonal skills; diplomatic and respectful.
- Demonstrable skills in using a PC, including word processing, spreadsheet, and database applications. Analytical and diagnostic skills; ability to collect, interpret and summarize data.
- Possess and maintain a valid OR/WA driver's license, any required certifications and/or endorsements and maintain a satisfactory driving record.
- Ability to physically access field work sites and locations as necessary.
What we offer:Health & Wellness -
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
Work Life Balance -
- Up to 23 Vacation Days
- 80 Hours of Sick Time
- 10 paid holidays and 3 floating holidays
- 3 weeks paid parental leave
- Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
- 1500 sq foot exercise facility and secure bike room
Financial -
- Meaningful annual incentive bonus opportunity in addition to base salary
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
- Wellness incentive program
Discounts -
- 20% off natural gas service
- Up to 30% discount at NW Natural Appliance Center
- TriMet Pass for all HQ employees
- Generous discounts with Verizon & AT&T Wireless
Base salary range: $88,700.00 - $126,350.00 (Level 2) or $98,450.00 - $140,300.00 (Level 3) per year, depending on qualifications
Annual Target Incentive: Level 2, 9.5% target
Level 3, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
https://www.nwnatural.com/about-us/the-company/careers
Deadline:10/20/26 
